Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

MELISSA GOMEZ

West Palm Beach

Summary

Detail-oriented and adaptable professional with extensive experience in office registration and customer service. Proven ability to manage office tasks efficiently while delivering exceptional service to clients. Known for being approachable and friendly, with a strong willingness to learn and take on new challenges. Highly flexible and committed to improving processes and contributing to team success.

Overview

4
4
years of professional experience

Work History

Team Manager

Wellington Wave Soccer Club
08.2024 - Current
  • Communicated with parents about information games, practices, tournaments.
  • Worked with other teams to schedule games and planned accordingly.
  • In charge of budgeting a billing parents for all tournaments and games.
  • Paid Referees and coach for games played.
  • Ensuring effective communication between coaches, athletes, staff, and other relevant parties.

Registrar

Nicklaus Children's Hospital Outpatient Center - UCC
06.2023 - 06.2025
  • Greeted patients and families in person or on the telephone in a respectful and empathetic manner.
  • Complied with applicable governmental regulations HIPAA.
  • Verified active insurance coverage, collected payments accordingly, and provided patients with receipts.
  • Obtained and documented appropriate authorizations for hospital services.
  • Notified patient/family of deductibles, co-payments, and deposits required for registration and advised/requested payments for out-of-pocket expenses.
  • Communicated with appropriate departments if any issues/questions arose and/or to accommodate any special needs for patients.
  • Scanned all documents to the appropriate folder in the PEDS system.
  • Scheduled X-ray services as appropriate.
  • Obtained and validated prescriptions and clinical documents when appropriate.

Hostess/Waitress

Mario The Baker
03.2021 - 06.2022
  • Started as a hostess and then moved to waitressing.
  • Friendly with customers.
  • Organized with orders.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Continuing Education -

Florida International University
01.2023

High School Diploma - undefined

Palm Beach Central Highschool
01.2022

Associate of Arts - Business Management

Florida Atlantic University
Boca Raton, FL
05-2027

Skills

  • Scheduling
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Adaptable Nature
  • Quick Learner
  • Hospitality and accommodation
  • Dining customer service
  • Detail-oriented
  • Strong interpersonal skills

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

Team Manager

Wellington Wave Soccer Club
08.2024 - Current

Registrar

Nicklaus Children's Hospital Outpatient Center - UCC
06.2023 - 06.2025

Hostess/Waitress

Mario The Baker
03.2021 - 06.2022

High School Diploma - undefined

Palm Beach Central Highschool

Continuing Education -

Florida International University

Associate of Arts - Business Management

Florida Atlantic University

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