Hi, I’m
Melissa Goncalves
San Diego,CA
Summary
Dynamic Senior Wire Specialist at CalPrivate Bank with a proven track record in wire processing and operational efficiency. Expert in wire management and customer service, enhancing client satisfaction through meticulous attention to detail. Recognized for streamlining processes and delivering high-quality results under pressure, ensuring compliance and accuracy in financial transactions.
Overview
6
years of professional experience
Work History
CalPrivate Bank
Senior Wire Specialist
05.2024 - Current
Job overview
- Identified potential fraud risks and escalated concerns, protecting both clients and the organization from financial loss.
- Supported business growth initiatives by conducting research on potential markets for expansion of wire services offerings.
- Reduced transaction errors through meticulous attention to detail and strict adherence to protocols.
- Managed high volumes of wire transfers daily, prioritizing tasks for timely completion and accuracy.
- Collaborated with cross-functional teams to resolve complex issues related to wire transactions quickly and effectively.
- Maintained strict confidentiality of sensitive client information, adhering to all company policies and regulatory requirements related to data protection.
- Served as subject matter expert on wire transfer systems used in the organization, providing guidance and troubleshooting support to colleagues as needed.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Ensured compliance with federal regulations, performing thorough audits of wire transactions and documentation.
- Monitored transactions and customer behavior to identify signs of fraud.
LM Capital Group
Operations Specialist
07.2023 - 02.2024
Job overview
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Silvergate Bank
Lead Wire Operations Analyst
05.2021 - 04.2023
Job overview
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Supported supervisor and associated team members to maintain system functionality.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Silvergate Bank
FX Wire Specialist III
10.2019 - 04.2023
Job overview
- Processed International FX wires in a fast-paced environment.
- Performed all tasks related to wire processing, verification of Payment Validation Rules (PVR's), input, OFAC, travel rules, Stop/HOLD verification, balancing, service messages, and wire repair.
- Provided verbal and written communication to internal and external clients regarding all aspects of wire processing i.e. callbacks, status, and SWIFT service messages (MT199 & 202)
- General ledger balancing and reconciliation by checking balances in Horizon for debit/credits
- Main system used ECHOS, FGPP, Horizon and Barclays.net
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Ran daily Horizon reports to ensure all FX holds had been removed from client accounts
Education
Manhattan College (now Manhattan University)Riverside, NY
Bachelor of Science from Economics & Finance
05-2004
Skills
- Wire management
- Wire termination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Works Well Under Pressure
- Reliability
- Excellent communication
- Customer service and support
- Organizational skills
- Active listening
- Relationship building
- Microsoft office
- Professionalism
- Account reconciliation
- Cash flow management
- Financial transactions management
Languages
Portuguese
Native or Bilingual
Timeline
Senior Wire Specialist
CalPrivate Bank
05.2024 - Current
Operations Specialist
LM Capital Group
07.2023 - 02.2024
Lead Wire Operations Analyst
Silvergate Bank
05.2021 - 04.2023
FX Wire Specialist III
Silvergate Bank
10.2019 - 04.2023
Manhattan College (now Manhattan University)
Bachelor of Science from Economics & Finance
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