Melissa Gonzalez
Meridian,ID
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Driver
Lyft/UBER
01.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Food Technician
West Ada School District
10.2022 - 01.2023
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Customer Service Representative
Intermountain Eye Centers
04.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Production Associate 2
Plexus Corporation
03.2018 - 08.2020
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Documented production information via daily system logs and discussed issues with management.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Took part in company-offered training sessions to improve skills and knowledge.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Assembled [Type] products according to changing daily work orders and specific customer needs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
- Safely operated hand and power tools to complete repetitive tasks.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Reviewed job specifications to determine appropriate setups for production runs.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
Saw Operator
Fleetwood Homes
01.2017 - 02.2018
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Set controls to adjust speed, feed rate, and blade tensions.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Set up and powered saws to cut, slot, groove, miter and trim metallic and non-metallic workpieces according to specifications.
- Mounted workpieces in holding device, manually or using hoist.
- Inspected equipment before, during and after shifts to initiate fixes for [Type] issues that could delay projects.
Freight Handler
Walmart
11.2016 - 01.2017
- Attached labels to finalized products before shipment.
- Processed payments and double checked orders.
- Operated equipment while observing standard safety procedures.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Moved furniture and boxes using utility dolly and truck ramp.
Quality Control Inspector
Heinz
07.2012 - 09.2016
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Created and deployed best practices to improve efficiency and reduce defects.
- Used [Tool] to inspect quality of products, taking note of functionality, appearance and other specifications.
Education
GED -
Treasure Valley Community College
Ontario, OR08.2008
Skills
- Order Picking and Processing
- Safety Standards
- Time Management
- Customer Rapport
- Safety Protocols
- Schedule Management
- Shipping and Packaging
- Money Transfer Systems
- Customer Service
- Vehicle Inspection
- GPS and Route Planning
- Route Management
- Driving and Transportation
- City and Non-City Driving
Timeline
Driver
Lyft/UBER
01.2023 - Current
Food Technician
West Ada School District
10.2022 - 01.2023
Customer Service Representative
Intermountain Eye Centers
04.2022 - 08.2022
Production Associate 2
Plexus Corporation
03.2018 - 08.2020
Saw Operator
Fleetwood Homes
01.2017 - 02.2018
Freight Handler
Walmart
11.2016 - 01.2017
Quality Control Inspector
Heinz
07.2012 - 09.2016
GED -
Treasure Valley Community College
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