Melissa Gonzalez
Sales
Redlands,Ca
Summary
Looking for a long term Career with opportunity for advancement. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
29
29
years of professional experience
Work History
Instructional Paraprofessional
Redlands Unified School District
09.2022 - Current
- Contributed to a safe and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Managed inventory of educational materials, ensuring necessary supplies were available for daily instruction.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Provided feedback on student work samples allowing teachers to better understand strengths and areas for improvement.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Assisted educators in planning and executing field trips that reinforced curriculum content while providing hands-on learning experiences for students.
- Organized and led practice, research and lab assignments.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Auto Broker
Auto Expert of America
09.2009 - 03.2021
- Customer Service, assisting members of Altura Credit Union locate new, used and lease vehicle, assist members apply for credit
- Retrieving pricing on each vehicle from several dealers and quoting member with pricing and monthly payments
- Assist members sign dealer purchase orders and loan documents
- Showing members vehicle functions and helping them understand warranties that covers vehicle
- Processing final documentation for loan department and Auto Dealers
- Traveling to multiple Credit Union locations and Members homes for deliveries.
- Achieved cost savings for clients by skillfully negotiating price reductions and favorable financing terms with dealerships
- Developed creative and successful strategy for every vehicle sale
- Established trust-based relationships with clientele through exceptional service, professionalism, and transparency in all transactions
- Completed accurate paperwork and computer entries for clients
- Exceeded sales targets consistently by delivering outstanding service quality combined with effective marketing efforts targeted at potential customers
- Maximized profitability in each and every car and truck deal
- Organized test drives for prospective buyers, coordinating schedules between clients and dealership representatives as needed
- Demonstrated available automotive models, features and benefits to customers
- Ensured compliance with all applicable laws and regulations related to automotive sales transactions while maintaining strict confidentiality of client information
- Maintained up-to-date knowledge of current market trends, pricing dynamics, and inventory availability to provide accurate advice to clients
- Conducted thorough research on various makes and models to provide well-informed recommendations based on client preferences and budget constraints
- Collaborated closely with financial institutions to secure advantageous loan rates and terms for clients, minimizing overall costs
- Prepared detailed vehicle comparison reports for clients, highlighting key features, performance metrics, safety ratings, and overall value propositions
- Streamlined the car-buying process for clients by efficiently negotiating with dealerships on their behalf
- Assisted clients in understanding their needs and preferences, guiding them towards suitable vehicles that met their requirements
- Managed multiple client accounts simultaneously, ensuring timely communication and updates throughout entire transaction process
- Contributed the growth of business by actively participating in industry events, networking opportunities, and establishing strategic partnerships with relevant organizations
- Spent time with guests to determine car and truck needs
- Enhanced customer satisfaction by providing personalized auto brokering services and tailored vehicle recommendations
- Facilitated seamless communication between clients, dealerships, finance companies during negotiations and finalizing transactions
- Developed an extensive referral network through satisfied customers who recommended our services to friends and family
- Provided ongoing support to clients even after completion of transactions, addressing any questions or concerns related to vehicle ownership and maintenance
- Increased overall efficiency by implementing streamlined system for client communication, document management, and transaction monitoring
- Built strong network of contacts within automotive industry to ensure access to exclusive deals and offers for clients
- Developed customized strategies for each client, maximizing their chances of securing desired vehicles at competitive prices
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Built customer loyalty and retention by delivering excellent shopping experiences
Marketing Director/Server
Jose’s Mexican Food
08.2006 - 06.2008
- Business to Business and door to door marketing, catering and community events
- Helping guest choose best catering options for their party
- Handling all banquets and in store fundraisers
- Training of other Marketing Directors
- Serving 3 days week
- Opening and closing procedures and Crew Leader.
- Created innovative strategies to drive customer engagement
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics
- Improved lead generation through targeted email marketing campaigns and data-driven analytics
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements
- Oversaw creation of compelling marketing materials, including brochures, presentations, and social media content
- Evaluated competitor activity to inform strategic decision-making within marketing department
- Developed comprehensive marketing plans in alignment with overall business goals and objectives
- Optimized digital marketing efforts for increased online presence and customer engagement
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance
- Built strong relationships with industry professionals and influences
- Collaborated with cross-functional teams to develop innovative product launches and promotions
Education
High School Diploma -
COLTON HIGH SCHOOL
Colton, CA 06.1994
Skills
- Good Phone Management
- Organized
- People Person
- Fast Learner
- Team Player
- Reliable and always prompt
- Word
- Excel
Timeline
Instructional Paraprofessional
Redlands Unified School District
09.2022 - Current
Auto Broker
Auto Expert of America
09.2009 - 03.2021
Marketing Director/Server
Jose’s Mexican Food
08.2006 - 06.2008
High School Diploma -
COLTON HIGH SCHOOL
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