Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
MELISSA GONZALEZ

MELISSA GONZALEZ

San Antonio,TX

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

8
8
years of professional experience

Work History

Office Manager

Seven Sales Group
San Antonio, Texas
01.2021 - 06.2024
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.

Small to Medium Business Outbound Telemarketer

Spectrum
San Antonio, TX
01.2018 - 01.2021
  • Conducted outbound calls to potential customers regarding new products and services.
  • Created scripts for outbound telemarketing campaigns and tracked results.
  • Provided product information, answered customer inquiries and offered solutions to meet their needs.
  • Gathered customer feedback on products and services in order to improve the company's offerings.
  • Identified sales opportunities by actively listening to customer responses during calls.
  • Built relationships with existing customers through regular follow-up calls.
  • Maintained accurate records of all conversations with customers in a computer database system.
  • Developed strategies to increase customer satisfaction levels through improved telephone communication techniques.
  • Utilized persuasive selling skills to close sales deals over the phone.

Sales Representative

VMC
01.2016 - 01.2018
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.

Education

Associate of Arts - Social Work

San Antonio College
San Antonio, TX
12-2019

High School Diploma -

Southside High School
San Antonio, TX
06-2011

Skills

  • Excellent communication skills
  • Accurate and detailed
  • Self motivated
  • Word Processing
  • Content Marketing
  • Market Research
  • Attention to detail
  • Quick Learner
  • Strong Work Ethic
  • Cold calling
  • Sales Proficiency
  • Data Entry
  • Customer Service

Affiliations

  • food distribution at the Stop N GO food pantry at San Antonio College
  • Thanksgiving dinner as well as hygiene necessities, blankets, winter clothes.
  • annual Christmas gift giveaway
  • annual backpack drive
  • assisted with SAC magic closet student clothes distribution

References

Robert Gonzalez, Seven Sales Group LLC, (210) 264-5606, sasevenmarketing@icloud.com

Timeline

Office Manager

Seven Sales Group
01.2021 - 06.2024

Small to Medium Business Outbound Telemarketer

Spectrum
01.2018 - 01.2021

Sales Representative

VMC
01.2016 - 01.2018

Associate of Arts - Social Work

San Antonio College

High School Diploma -

Southside High School

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MELISSA GONZALEZ