Melissa Gonzalez
Laredo,TX
Summary
Driven manager with a track record of enhancing team performance and client satisfaction at All Star Kids Learning Center and Nuestra Salud Health Clinic. Excelled in operations management and verbal communication, achieving significant improvements in staff development and customer relationships. Skilled in medical office administration and fostering cross-functional teamwork, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
All Star Kids Learning Center
03.2023 - 04.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with clients and suppliers through account development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Nuestra Salud Health Clinic
02.2021 - 02.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Associate of Science -
Laredo Community College
Laredo, TX12.2017
High School Diploma -
Premier High School
Laredo, TX05.2010
Skills
- Business Administration
- Operations Management
- Marketing
- Business Development
- Staff Development
- Customer Relationship Management (CRM)
- Time Management
- Cross-Functional Teamwork
- Verbal and written communication
- Patient Scheduling
- Data Entry
- Medical office administration
- Medical Terminology
- Phlebotomy
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Manager
All Star Kids Learning Center
03.2023 - 04.2024
Manager
Nuestra Salud Health Clinic
02.2021 - 02.2022
Associate of Science -
Laredo Community College
High School Diploma -
Premier High School
- CCMA - Certified Clinical Medical Assistant
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