Melissa Gonzalez
New York,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
TableOne Hospitality
New York, NY
07.2024 - Current
- Managed daily operations of the restaurant, including scheduling and supervising staff (staff of 32, hours of operation: open 7 days a week, breakfast, lunch, and dinner service).
- Provided training, guidance, and support to staff members on proper procedures and policies to ensure customer standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output, while identifying opportunities for cost savings and operational efficiency improvements.
- Developed and maintained relationships with 10 or more suppliers, vendors, and community partners.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Partnered with Highgate Hotel stakeholders, TableOne executives, and the internal team to execute projects, new initiatives, and drive business.
- Pre-opening development. My first two months were focused on the pre-opening projects, including hiring and training staff, implementing proper compliance standards, onboarding daily operation technologies, sourcing vendors &suppliers, and working closely with design and engineering teams to ensure proper installations.
Restaurant Manager
TableOne Hospitality
San Francisco, CA
04.2023 - 07.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
Restaurant Manager
Alexanders Steakhouse
San Francisco, CA
06.2022 - 04.2023
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Trained staff on fine-dining techniques.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Operations Coordinator
Woodruff-Sawyer
San Francisco, CA
10.2019 - 06.2022
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
- Managed communications between departments to ensure efficient operations.
- Conducted training sessions for new employees on operational procedures.
- Organized meetings, conferences, and other events related to operations.
- Oversaw the installation of new equipment used in production processes.
- Worked on a full office renovation, developed plans on employee WFH technology packages, demolition of the office, as well as setting up the new office, and worked on-site to ensure proper installations.
Education
Some College (No Degree) - Business Administration And Management
San Francisco State University
San Francisco, CASkills
- Team Building
- Vendor/Supplier Management
- Business Operations
- Training and Development
- Systems Implementation
- Cross-functional coordination
- Project Planning and Development
- Facility installations and maintenance
- Ordering and invoice processing
- Conflict resolution techniques
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant General Manager
TableOne Hospitality
07.2024 - Current
Restaurant Manager
TableOne Hospitality
04.2023 - 07.2024
Restaurant Manager
Alexanders Steakhouse
06.2022 - 04.2023
Operations Coordinator
Woodruff-Sawyer
10.2019 - 06.2022
Some College (No Degree) - Business Administration And Management
San Francisco State University
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