Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Melissa Gonzalez

New York,NY

Summary

To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. To solve problems in an effective/creative manner in a challenging position. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Hudson yard Hotel
New York, NY
12.2024 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed front desk operations at a hotel, ensuring a welcoming and efficient guest experience.
  • Handled guest check-ins and check-outs, providing exceptional customer service and support.
  • Coordinated with hotel staff to address guest inquiries and resolve issues promptly.

Bilingual Admin For Migrant Hotels

DOCGO
New York, NY
09.2013 - 06.2023
  • Assisted clients by providing detailed information, and resolving their complaint
  • Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures.
  • Provided administrative support in both English and Spanish to enhance guest experiences.
  • Offer referrals for services, and handle requests for information
  • Facilitated communication between hotel staff and migrant guests to ensure smooth operations.
  • Coordinated with hotel management to address the needs of migrant guests effectively.

Environmental Service Aide

Health and Hospital Harlem Center
New York, NY
06.2023 - 04.2024
  • Maintains established orderliness, cleaning, and safety standards set by the department
  • Complies with proper patient room cleaning policies
  • Properly dispose of:
  • Trash
  • Empty Container
  • Packing Boxes
  • Biohazard / Medical Waste
  • And any other hospital-generated waste.
  • Practices, Infection Control Standards/Requirements.
  • Scrubs, refinishes, burnishes, and cleans carpets, chairs, in public, ancillary, patient, surgical, and office areas of the facility.
  • Dusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facility.
  • Observes and reports items and equipment in need of repair to appropriate person
  • Any additional duties as assigned
  • Contributed to patient safety and comfort by keeping hospital areas clean and orderly.

Seasonal Janitor

NEW YORK CITY PARK AND RECREATION
New York, NY
  • Trash removal
  • Sanitizing restroom facilities
  • Cleaned windows
  • Mopping
  • Snow removal
  • Clean the interior of buildings
  • Comply with safety regulations
  • Dusting
  • Maintain cleaning inventory
  • Perform minor repairs
  • Performs routine maintenance activities
  • Able to use basic cleaning equipment
  • Clean and polish furniture and fixtures
  • Daily cleaning
  • Facilities maintenance
  • Follow established cleaning procedures
  • Janitorial equipment familiarity

Education

Highschool -

Hillcrest HighSchool
Queens

Skills

  • Team-Based Assistance Expertise
  • Appointment confirmation
  • Correspondence typing
  • Correspondence Organization
  • Effective Written Communication
  • Data Management
  • Health and safety compliance
  • Customer Care
  • Chemical Safety Practices
  • Sanitization procedures
  • Customer service-focused

References

  • Ben Patterson, Janitorial Supervisor, (929)-326-8895, 09/01/03
  • Jasmine Perez, General Manager, (718)-915-3801
  • Erika Ocasio, Coordinator, (347)-634-7817
  • Melissa Conde, Harlem Hospital Manager, (347)-703-5054

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Hudson yard Hotel
12.2024 - Current

Environmental Service Aide

Health and Hospital Harlem Center
06.2023 - 04.2024

Bilingual Admin For Migrant Hotels

DOCGO
09.2013 - 06.2023

Seasonal Janitor

NEW YORK CITY PARK AND RECREATION

Highschool -

Hillcrest HighSchool

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Melissa Gonzalez