Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Gonzalez

Allentown

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate about the future of the Sheriff's Office.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lieutenant of Operations

Lehigh County Sheriff's Office
01.2017 - Current
  • Established clear expectations for staff through effective communication.
  • Ensured compliance with regulatory requirements, maintaining high-performance standards.
  • Managed personnel productivity through training and adherence to protocols.
  • Assisted in recruiting and conducted background investigations for applicants.
  • Oversaw assignments for courtroom security and prisoner transports.
  • Approved, tracked, and monitored overtime requests.
  • Provided support during critical situations while maintaining composure under pressure.
  • Delivered community outreach initiatives
  • Directed supervision of Deputy Sheriff Sergeants.

Deputy Sheriff

Lehigh County Sheriff's Office
03.2014 - 01.2017
  • Ensured security in courtrooms and county buildings through vigilant monitoring.
  • Conducted inmate transport to court hearings while enforcing strict security protocols.
  • Facilitated inmate transfers to and from state facilities, prioritizing safety and compliance.
  • Monitored inmate activity to uphold order and safety within facilities.
  • Executed service of civil papers, writs, and protection from abuse orders efficiently.
  • Served warrants efficiently.
  • Maintained courtroom order, contributing to a secure environment for all participants.

Server/bartender

Henrys Salt of the Sea
06.2009 - 03.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for service.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Education

No Degree - Criminal Justice

Lehigh Carbon Community College
Schnecksville, PA

ACT 2 Certification -

Deputy Sheriff Education And Training
04-2014

ACT 120 Certification -

Allentown Police Academy
Allentown, PA
12-2013

High School Diploma -

Emmaus High School
Emmaus, PA
06-1999

Skills

  • Operational efficiency
  • Incident command
  • Organizational development
  • Scheduling and coordination
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Decision-making
  • Professionalism
  • Operations oversight

Certification

Woman in Command

Struggle Well Training

Intelligence Liaison Officer-PSP

Instructor Development-PSP

Pre-employment Background Investigations

FBI-LEEDA Trilogy Award

Notary Public Basic Education

Managing Police Discipline

Internal Investigations

Leadership and Command

POSIT and POLEX Training


Timeline

Lieutenant of Operations

Lehigh County Sheriff's Office
01.2017 - Current

Deputy Sheriff

Lehigh County Sheriff's Office
03.2014 - 01.2017

Server/bartender

Henrys Salt of the Sea
06.2009 - 03.2016

No Degree - Criminal Justice

Lehigh Carbon Community College

ACT 2 Certification -

Deputy Sheriff Education And Training

ACT 120 Certification -

Allentown Police Academy

High School Diploma -

Emmaus High School

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