MELISSA GONZALEZ
Wethersfield,CT
Summary
Dedicated office assistant with solid background in high-volume office environment focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Office Assistant
Hartford public schools
Hartford, CT
02.2025 - Current
- Created positive experiences by greeting and assisting all visitors.
- Handled incoming telephone calls by screening and routing effectively and accurately, and took and conveyed messages to ensure important information was shared.
- Proficient in the use of Microsoft Windows, PowerPoint, Excel, Outlook, PowerSchool, and school newsletter.
- Managed tracking of supply request orders submitted by teachers and personnel.
- Evaluated documents for inaccuracies and organized paperwork for all school events.
- Translated for Spanish-speaking parents and students.
Warehouse Packer
Amazon fulfillment center
Windsor, CT
09.2019 - 02.2025
- Used pallet jacks to move items to and from warehouse locations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Trained new employees regarding warehouse procedures and standards.
Office Assistant
Energy Efficiency Solutions
Windsor, CT
06.2017 - 09.2019
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Professional Youth Specialist
COMPASS YOUTH Collaborative
Hartford, CT
08.2015 - 06.2017
- Planned guidance and counseling programs to meet identified priorities and program objectives.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Assisted with developing goals and improvement plans for each objective.
- Monitored and cared for youth in carefully controlled environment to promote safety.
Education
High School Diploma -
Berlin High School
Berlin, CT06.2015
Skills
- Bilingual communication
- Microsoft Office applications
- Spreadsheet development
- Records management
- Program planning
- Data entry
- Curriculum development
- Office administration
Timeline
Office Assistant
Hartford public schools
02.2025 - Current
Warehouse Packer
Amazon fulfillment center
09.2019 - 02.2025
Office Assistant
Energy Efficiency Solutions
06.2017 - 09.2019
Professional Youth Specialist
COMPASS YOUTH Collaborative
08.2015 - 06.2017
High School Diploma -
Berlin High School
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