Melissa Gooden
Hogansville,GA
Overview
9
9
years of professional experience
Work History
Senior Relationship Banker
Synovus
07.2022 - Current
- Engages and consults with consumer and small business customers to identify, understand, and prioritize financial needs
- Champions the customer's financial success through positioning product solutions and engaging appropriate partners
- Pursues new business using sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients
- Meets or exceeds individual performance sales, referral and activity goals while supporting the goals of the branch and company
- Opens and services accounts
- Interviews consumer and small business loan applicants to identify loan opportunities and process and close loans
- Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk
- Maintains a high level of awareness to recognize and report suspected fraud
- Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion
- Completes compliance and other assigned training on time
- Performs other related duties as required.
Relationship Banker II
Regions Bank
01.2019 - 05.2022
- Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
- Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
- Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
- Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
- Owns and resolves customer issues
- Follows all bank processes and procedures and adheres to applicable laws and regulations.
Child Support Services Agent II
Department of Child Support Services
01.2018 - 01.2019
- Establishes child support obligations and ensures that such obligations are met
- Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met
- Manages a caseload to ensure that child support obligations are met
- Performs other professional responsibilities as assigned by supervisor.
Economic Support Specialist
Department of Family and Children Services
04.2017 - 01.2018
- Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps
- Processes applications, reviews, hearing request and/or changes using appropriate criteria and policies consistently; according to established guidelines
- Provides professional, courteous, and helpful customer service to our internal and external customers
- Performs other professional responsibilities as assigned.
Teller Coordinator
SunTrust
12.2014 - 04.2017
- Supervise and coordinate the day-to-day activities of the teller line for the bank branch
- Manage teller schedules ensuring continuous coverage of teller functions and adherence to established schedules
- Work closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services
- Lead the teller line in cross-selling, referrals and new business efforts in support of branch referral goals
- Serves as Back up to relationship banker when needed
- Follow SunTrust customer service standards to build rapport and develop high touch service as you get to know your customers.
Education
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
05.2023
Skills
- Microsoft Office
- Time Management
- Conflict Resolution
- Team Player
- Typing 65 WPM
- Customer Service
References
Available Upon Request
Timeline
Senior Relationship Banker
Synovus
07.2022 - Current
Relationship Banker II
Regions Bank
01.2019 - 05.2022
Child Support Services Agent II
Department of Child Support Services
01.2018 - 01.2019
Economic Support Specialist
Department of Family and Children Services
04.2017 - 01.2018
Teller Coordinator
SunTrust
12.2014 - 04.2017
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
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