Melissa Goodenough

Team driven, customer experience focused and committed to developing specific and attainable outcomes for the user and their business. Determined leader with over 15 years of contributing to short and long term business planning and strategy for RV/Automotive Dealerships, 3PL/Logistics and Transportation companies with a focus on the service shop. Offering integrity, creativity, a strong work ethic and sound judgement skills. Skillful in leading repair shop operations, financial operations, accounting & reporting. Love engaging with service shops and am dedicated to gaining adoption from the tech to ownership by helping them to find their way to ease of use and the ability to focus on their task at hand by using Fullbay.

My approach to implementing and supporting software is to fully understand how the customer thinks about their business, pain points and goals. Investigating the solution used previously then line up opportunities in Fullbay that solve key pain points while making it seem familiar. Using critical discovery skills to understand the customer/shop dynamic and user skills. Research and market awareness of the customers location type of shop, how they are presenting the shop to their market is key to gaining insight and understanding with the customer then showing how and where Fullbay and Integrations will improve operations, vision and control over the shop.

• EDUCTION, CREDENTIALS AND LICENSES , Real Estate Sales License- Completed CA Real Estate Brokers Courses- Carnegie Sales Training- Omega Certification Financial Analysis - SHRM Certification in process