Melissa Goodine
Wells,ME
Summary
Personable Member Service Representative offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
HR Payroll Consultant-Temp
Comcast
Philadelphia , PA
03.2022 - 05.2022
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Answered Chats and Inbound calls for employees regarding their Payroll and HR profiles
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
External Customer Service
Drybar Hair Salon
Irvine , CA
10.2016 - 07.2017
- Answered over 60 calls per day
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Administrative Assistant
Fairpoint Communications Inc
Portland, ME
08.2009 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Executed record filing system to improve document organization and management.
- Managed Access databases converting complex data into easy-to-interpret data.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Arranged rapid office equipment repair and maintenance with vendors.
Customer Service Representative
Medical Specialties Distributors LLC
Stoughton, MA
09.2004 - 06.2007
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Effectively communicated with customers about account changes, new medical products or services and potential equipment upgrades.
- Managed over 40 customer calls per day
Education
High School Diploma -
Stoughton High School
Stoughton, MA06.1997
Skills
- Microsoft Excel
- Microsoft Word
- Peoplesoft
- Lotus Notes
- Microsoft Outlook
- Oracle
- Telnet
- Metasolv
Additional Information
- Coordinated project materials by managing physical and digital file monitoring spreadsheets and updating reports. Handled management of communication to executives by taking a telephone calls, reviewing and prioritizing mail and composing and correspondence. Developed administrative processes to achieve organizational obje improve office efficiency.
Timeline
HR Payroll Consultant-Temp
Comcast
03.2022 - 05.2022
External Customer Service
Drybar Hair Salon
10.2016 - 07.2017
Administrative Assistant
Fairpoint Communications Inc
08.2009 - 09.2011
Customer Service Representative
Medical Specialties Distributors LLC
09.2004 - 06.2007
High School Diploma -
Stoughton High School
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