Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Goodwin

Grimes

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Back of House Lead

Innerspace DSM
Des Moines
12.2023 - 01.2025
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of services and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Manager

Your CBD Store
Urbandale
02.2020 - 05.2024
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Educated customers on an extensive line of CBD products.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.

Pharmacy Support Specialist

Hy-Vee Pharmacy Central Fill
Des Moines
03.2016 - 03.2021
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Created labels for medication containers using computer software programs.
  • Maintained cleanliness of work areas including counters, floors, shelving units, storerooms.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Received shipments of new pharmaceutical products from suppliers and verified contents against invoices.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication and placing orders.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Opened incoming supplies and stocked in correct locations.

Education

Sioux City North High School
Sioux City, IA
05-1992

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Task prioritization
  • Client engagement
  • Effective communication
  • Time management
  • Process improvement
  • Sales support
  • Interpersonal communication
  • Decision-making
  • Friendly, positive attitude
  • Multitasking
  • Organization and time management
  • Collaboration

References

References available upon request.

Timeline

Back of House Lead

Innerspace DSM
12.2023 - 01.2025

Manager

Your CBD Store
02.2020 - 05.2024

Pharmacy Support Specialist

Hy-Vee Pharmacy Central Fill
03.2016 - 03.2021

Sioux City North High School

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Melissa Goodwin