Melissa Goos
New Egypt,NJ
Summary
Accomplished Assistant General Manager at Wawa, Inc, adept in operations management and team leadership, significantly increased customer satisfaction and optimized inventory control. Spearheaded marketing initiatives, boosting sales growth, and mentored staff to enhance performance and retention. Excelled in implementing efficient operational procedures and ensuring rigorous food safety standards.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Wawa, Inc
01.2003 - 02.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
High School Diploma -
Howell High School
Farmingdale, NJSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
Accomplishments
- Supervised team of 20 staff members.
- Achieved a well trained staff through effectively helping with scheduling new hire interviews, conducting the interviews and choosing the best candidates for the positions we needed to fill, onboarded new hires as well as working with my management team to train them.
- Documented and resolved attendance issues and disciplinary issues which led to a strong, stable team.
Timeline
Assistant General Manager
Wawa, Inc
01.2003 - 02.2024
High School Diploma -
Howell High School
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