Melissa Gordon Fitzgerald
Summary
Proven CNA with a track record of enhancing patient safety and reducing fall incidents at Riverside University Health System. Excelled in high-stress customer service roles, improving loyalty through empathy and effective dispute resolution. Skilled in vital signs monitoring and team collaboration, demonstrating adaptability across diverse units.
Overview
12
12
years of professional experience
Work History
CNA, Float Pool
Riverside University Health System
03.2023 - 10.2023
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
Customer Service Representative
Gobal Solutions Call Center
02.2012 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - License Vocational Nursing
Riverside City College
Riverside, CA07.2024
Associate of Arts - Mathematics And Science
Santa Ana College
Santa Ana, CA08.2020
Skills
- Bathing Assistance
- Basic Life Support
- Vital signs monitoring
- Dressing assistance
- Feeding Assistance
- Reliable team player
- Patient-focused care
Timeline
CNA, Float Pool
Riverside University Health System
03.2023 - 10.2023
Customer Service Representative
Gobal Solutions Call Center
02.2012 - 08.2016
Associate of Science - License Vocational Nursing
Riverside City College
Associate of Arts - Mathematics And Science
Santa Ana College