Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Goucher

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. Experienced office manager and administration professional with years of experience in overseeing wide variety of essential functions in business. Analytical in optimizing productivity efficiency and service quality in the office. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

32
32
years of professional experience

Work History

Contract License Office Manager

City of Stanberry
01.2006 - Current
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored staff members in daily task execution and best practices.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgement and initiative in handling confidential matters and requests.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed cash intake with high accuracy and prepared daily bank deposits.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Sales Associate

Altec Industries Inc
08.1997 - 07.2001
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgement and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Purchasing Assistant

Altec Industries Inc
05.1993 - 08.1997
  • Obtained purchased items by forwarding orders to suppliers.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Purchased quality merchandise at lowest price and correct amounts.

Education

Associate of Applied Science - Administrative Secretarial

Maple Woods Community College
Kansas City MO
12-2001

Associate of Applied Science - Information Word Processing

Maple Woods Community College
Kansas City MO
12-1991

Skills

    Workforce Management

    Data Entry

    Training and coaching

    Customer relations

    Issue and conflict resolution

    Money handling

    Quality control

    Data evaluation

    Fee assessments

    Conflict resolution

Timeline

Contract License Office Manager

City of Stanberry
01.2006 - Current

Sales Associate

Altec Industries Inc
08.1997 - 07.2001

Purchasing Assistant

Altec Industries Inc
05.1993 - 08.1997

Associate of Applied Science - Administrative Secretarial

Maple Woods Community College

Associate of Applied Science - Information Word Processing

Maple Woods Community College

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