Summary
Overview
Work History
Skills
Affiliations
US Veteran
References
Timeline
Generic

Melissa Goujat

Garland,TX

Summary

Customer Service Administrator at Chesmar Homes with expertise in warranty management and report generation. Skilled in issue resolution and communication, enhancing homeowner engagement and optimizing processes. Proven ability to coordinate legal documents and ensure timely financial obligations, driving operational excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Administrator

Chesmar Homes
Richardson, TX
01.2024 - Current
  • Initiate customer interactions by utilizing effective interpersonal and communication skills.
  • Execute daily responsibilities with precision and efficiency.
  • Manages customer service requests and issues.
  • Establish warranty portal enhancing homeowner engagement with warranty services.
  • Communicating with homeowners, vendors, and construction managers swiftly.
  • Generate daily, weekly, and monthly reports along with additional necessary analyses.
  • Process and create warranty tickets, and supply orders for Construction Managers.
  • Collaborating and coordinating with colleagues as necessary.
  • Administer construction and warranty bonuses.
  • Facilitate quarterly awards for new home consultants and construction managers, while coordinating plaque orders.
  • On Warranty Council Team to evaluate customer service process
  • efficiency, and any issues that arise.

Closing and Sales Coordinator

Chesmar Homes
Richardson, TX
06.2020 - 01.2024
  • Coordinating preparation and processing of legal documents, maintaining collaboration with buyer and seller.
  • Oversee timelines and payment plans while ensuring adherence to agreement terms.
  • Supporting organization and preparation of promotional materials and event initiatives.
  • Coordinating efforts to ensure that financial obligations are met by customers, mortgage companies, and title companies.
  • Overseeing the completion of contracts and forms signed by customers.
  • Administer monthly bonuses for New Home Consultants
  • Helped out with the Front Desk Administrator, Warranty Coordinator, and Marketing when needed.
  • Notarized documents and sent electronic signatures via email as required.
    Managed FedEx shipments for timely delivery of essential documents.

Financial Fraud Investigator

Legacy Texas
Plano, TX
12.2013 - 01.2020
  • Analyzed claims of corporate misconduct involving bribery, embezzlement, insider trading, and market manipulation.
  • Reviewed banking records, trading histories, and other financial documents for evidence of criminal activity.
  • Developed complex financial models to analyze the flow of funds across multiple jurisdictions.
  • Oversaw integration of required changes into bank operations, proactively identifying and correcting problems.
  • Provided regulatory compliance training to employees.
  • Conducted investigations into suspicious financial transactions to detect fraud and money laundering activities.
  • Interviewed witnesses and suspects to obtain information relevant to ongoing investigations.
  • Collaborated with law enforcement agencies on joint investigations related to financial crimes.
  • Assisted regulatory authorities in identifying violations of securities laws and regulations.

Skills

  • Customer service and support
  • Warranty management
  • Report generation
  • Document processing
  • Interpersonal communication
  • Issue resolution
  • Contract administration
  • Meeting facilitation

Affiliations

I love to spend time with my grandchildren and enjoy long distance running.

US Veteran

US Navy Reserves Sep 1996 - Oct 2006 · 10 yrs 2 mos Dallas/Fort Worth MAA E2

  • MA2 – Master at Arms – Safety and Security of the Naval Air Station of Fort Worth.
    Coreman – Dispensing injections, Maintaining accurate Medical Records.
    Yoeman – Administrated duties for military personal.

References

References available upon request.

Timeline

Customer Service Administrator

Chesmar Homes
01.2024 - Current

Closing and Sales Coordinator

Chesmar Homes
06.2020 - 01.2024

Financial Fraud Investigator

Legacy Texas
12.2013 - 01.2020

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Melissa Goujat