Melissa Gowitzke
Litchfield
Summary
Healthcare professional with robust background in patient registration and administrative support. Known for efficient patient intake management and accurate data handling, ensuring seamless operational flow. Collaborative team player focused on achieving results and adapting to dynamic healthcare environments, with strong interpersonal and organizational skills.
Overview
19
19
years of professional experience
Work History
Patient Registration Specialist
ClearChoice MD Urgent Care
07.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Administrative Coordinator
TJ Maxx
08.2015 - 04.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Personal Care Nursing Assistant
Self Employed
01.2014 - 12.2015
- Improved patient comfort by providing personalized care and attention in daily activities.
- Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
Personal Care Nursing Assistant
Right At Home
07.2012 - 01.2014
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Licensed Nursing Assistant
Self Employed-Home Care
11.2007 - 07.2012
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Licensed Nursing Assistant
Visiting Angels
01.2006 - 06.2007
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and patient coverage.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Education
Bachelor of Science - Business W/ Concentration in Healthcare Management
Southern New Hampshire University
Hooksett, NH11-2025
Associate of Science - Business
Southern New Hampshire University
Hooksett, NH11-2022
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Electronic recordkeeping
- Data entry
- Medical terminology
- Strong interpersonal skills
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Patient Registration Specialist
ClearChoice MD Urgent Care
07.2023 - Current
Administrative Coordinator
TJ Maxx
08.2015 - 04.2024
Personal Care Nursing Assistant
Self Employed
01.2014 - 12.2015
Personal Care Nursing Assistant
Right At Home
07.2012 - 01.2014
Licensed Nursing Assistant
Self Employed-Home Care
11.2007 - 07.2012
Licensed Nursing Assistant
Visiting Angels
01.2006 - 06.2007
Bachelor of Science - Business W/ Concentration in Healthcare Management
Southern New Hampshire University
Associate of Science - Business
Southern New Hampshire University
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