MELISSA GOZA
San Antonio,TX
Overview
31
31
years of professional experience
Work History
Communications Manager
WESTERN DIGITAL
12.2017 - 01.2026
- Co-developed and implemented internal comm programs ensuring effective process control measures such as a comms request form and style guide with at least 75% adoption with requestors.
- Guided content owners through approvals, managing publishing deadlines, review cycles, and controlled updates leveraging AI tools within Microsoft 365 and Teams improving response times and reducing manual triage by 80%.
- Improved governance documentation during the migration to Sharepoint from Jira Software, aligning with audit requirements, ensuring global adoption and brand compliance across the enterprise.
IT Communications Specialist/Change Management - Contract
KELLY SERVICES
05.2017 - 12.2017
- Managed communications support for manufacturing and service center environments working alongside multiple cross-functional team leads to enhance project announcements and technical documentation reaching 30,000+ employees.
- Developed from concept to execution a range of digital content designed for internal comms channels including newsletters, doc libraries, emails, and internal social media reducing content production time by 20%.
- Managed day-to-day management of IT communication platforms and internal channels and conducted monthly trainings to small audiences for new chat tool platform driving a 97% adoption rate.
- CONTRACTED TO WESTERN DIGITAL, INFORMATION TECHNOLOGY
Communication Specialist/Project Manager - Contract
THE NORLAND GROUP
Carlsbad, CA
10.2016 - 04.2017
- Developed and distributed communication plans and program summaries for training events during the Affymetrix integration project, ensuring 100% alignment across 3 international regions.
- Directed project tasks for a global onboarding program, leading weekly calls for a 12-person cross functional team to track progress, assign action items, and provide detailed status reporting maintaining a 95% on-time completion rate.
- CONTRACTED TO THERMO FISHER SCIENTIFIC, LSG GLOBAL SALES OPERATIONS
Family Care
SABBATICAL
San Diego, CA
01.2012 - 09.2016
- Provided a meaningful career break to provide part-time care for son.
- Maintained professional development through continued exploration of communication tools and strategic planning trends through contract work in customer service and retail experience campaigns.
In-store Marketing Specialist / Project Manager
LG ELECTRONICS MOBILECOMM U.S.A., INC.
San Diego, CA
04.2011 - 12.2011
- Led the execution of LG MobileComm's Store within a Store', kiosk program for 400 consumer electronics and mobile phone retail stores across the U.S.
- Implemented brand development, utilized Six Sigma principles to create efficiencies, best practices to reduce costs, and reported key metrics to stakeholders to continually evaluate return on investment of marketing programs.
- Developed relationships with Store Managers and Manufacturer Representatives (MarketStar) to ensure functionality of the assisted selling displays in the LG kiosks.
Merchandising Communications Manager
SONY ELECTRONICS INC.
San Diego, CA
11.1994 - 06.2010
- Managed seamless communication program of all sales and marketing information across customer touch points including 80 Sony Outlet Stores, Sony Style Stores, Web Merchandising, International Contact Centers and Family Center locations.
- Managed aggressive implementation of task manager application to all field retail locations during holiday season within a 3-week period and achieved 34% over prior year in sales, 2007.
- Established rigid process to ensure consistent messaging for buying team and retail functions for field personnel to improve execution and monitor compliance.
Timeline
Communications Manager
WESTERN DIGITAL
12.2017 - 01.2026
IT Communications Specialist/Change Management - Contract
KELLY SERVICES
05.2017 - 12.2017
Communication Specialist/Project Manager - Contract
THE NORLAND GROUP
10.2016 - 04.2017
Family Care
SABBATICAL
01.2012 - 09.2016
In-store Marketing Specialist / Project Manager
LG ELECTRONICS MOBILECOMM U.S.A., INC.
04.2011 - 12.2011
Merchandising Communications Manager
SONY ELECTRONICS INC.
11.1994 - 06.2010