Melissa Grabowski
Melbourne,FL
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Ryan Utilities
Melbourne, FL
01.2018 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Completed and mailed contracts, invoices or checks.
- Troubleshot office equipment, computer hardware and software issues.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
Server
El Chico's Restaurant
Melbourne, Florida
09.2021 - 12.2023
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Baker / Cashier
Sodexo USA
Palm Bay, Florida
01.2017 - 02.2021
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Operated ovens and other equipment to bake products according to established recipes.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
GED -
University of Toledo
08-2001
Skills
- Customer service
- File organization
- Time management
- Payroll processing
- Computer Literacy
- Office software
- Microsoft Office
Certification
- Certified Notary
Timeline
Server
El Chico's Restaurant
09.2021 - 12.2023
Office Assistant
Ryan Utilities
01.2018 - Current
Baker / Cashier
Sodexo USA
01.2017 - 02.2021
GED -
University of Toledo
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