Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Gradwick

Canandaigua,NY

Summary

Smart student studying Social Work and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.

Overview

19
19
years of professional experience

Work History

Intern

Wayne Behavioral Health Network
Newark, NY
01.2022 - 05.2022
  • Worked with team members to promote great customer service and pleasant work environment.
  • Supported various program activities, assisting with administrative tasks.
  • Maintained accurate records of all activities performed throughout internship period.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Maintained positive working relationship with fellow staff and management.

Courier

FedEx Express
Rochester, NY
04.2003 - 10.2016
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Coordinated parcel delivery using strong time management skills.
  • Documented pickups and deliveries and submitted reports after shift.
  • Delivered items to residential addresses within specified time frames.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Provided excellent customer service by answering questions about delivery status.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Responded quickly to emergency situations requiring immediate action.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Quickly responded to customer inquiries to improve business relationships.
  • Assessed size, weight, and special handling requirements of each package.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Collected payments from customers upon delivery of goods as required.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Sorted parcels according to delivery route.
  • Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
  • Scanned inbound and outbound packages to sort for destination.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Obtained official signatures and required payments for different types of deliveries.
  • Maintained adherence to stringent delivery deadlines.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.

Education

Associate of Applied Science - Chemical Dependency Counseling

Finger Lakes Community College
Canandaigua, NY
05-2022

Associates in Specialized Degree - Travel And Tourism

The Boyd School
Pittsburgh, PA
10-1998

High School Diploma -

Rush-Henrietta Senior High School
Henrietta, NY
06-1995

BSW - Social Work

Keuka College
Keuka Park, NY

Skills

  • Flexible Schedule
  • Computer Skills
  • Multitasking and Organization
  • Interpersonal and Social Skills
  • Administrative Support
  • Client Relationships
  • Administrative Tasks
  • Strong Academic Record
  • Creative and Resourceful
  • Teamwork and Collaboration

Accomplishments

  • 4.0 graduating GPA at The Boyd School
  • Perfect attendance at The Boyd School
  • Most likely to succeed award at The Boyd School
  • Rosenbluth Award of Excellence awarded at The Boyd School
  • SUNY Sail Leadership Academy
  • Chosen to speak with future students at FLCC
  • Several different Bravo Zulu Awards received at FedEx Express for going above and beyond the job.
  • Member of Phi Theta Kappa at FLCC

Timeline

Intern

Wayne Behavioral Health Network
01.2022 - 05.2022

Courier

FedEx Express
04.2003 - 10.2016

Associate of Applied Science - Chemical Dependency Counseling

Finger Lakes Community College

Associates in Specialized Degree - Travel And Tourism

The Boyd School

High School Diploma -

Rush-Henrietta Senior High School

BSW - Social Work

Keuka College

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Melissa Gradwick