Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA GRADY

Vincent,OHIO

Summary

Conscientious, multi-skilled, working professional offering over 15 years of experience in health care, emergency services, safety, and management roles. Positive and upbeat, with excellent communication skills, and a strong work ethic. Skilled in patient assessment, medical procedures, patient monitoring, problem-solving, and teamwork. Seeking a Medical Assistant role to further experience and passion in the healthcare field, and to contribute clinical expertise and compassionate care that supports student wellness and fosters a safe, supportive school environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cost Controller/Time Keeper II

BrandSafway
Washington, WV
10.2023 - Current
  • Manage and monitor financial operations for multiple contracted jobs within the facility (ten or more jobs at one time).
  • Create weekly detailed billing summaries based on employee crafts, timesheet records, purchase orders, work orders, and tasks.
  • Create weekly detailed customer invoices using data from billing summaries per contractual agreements.
  • Create and track 3rd party material invoices as related to specific job requirements.
  • Ensure timely delivery of invoices to the customer per contractual agreements.
  • Work closely with Accounts Payable and Accounts Receivable departments to ensure and track timely payment of invoices.
  • Manage and track employee time records in relation to jobs, purchase orders, work orders, and tasks performed.
  • Enter and process employee time and attendance records into the payroll software on a weekly basis.
  • Develop and manage data tracking via excel spreadsheets for all contracted jobs and tasks performed.
  • Analyze weekly, monthly, quarterly, and yearly cost and revenue reports to ensure accuracy.
  • Compile monthly financial data and closing reports for all jobs/ tasks.
  • Maintain and update all employee craft pay and billing rates per union and company changes and standards.
  • Act as a liaison between contracted customers and project controllers to ensure customer satisfaction.
  • Receive and review all contract agreements between Brand and customers for the assigned location.
  • Act as office secretary for special assignments and requests.
  • Order and maintain office and other supplies as needed to ensure efficient job effectiveness.
  • Work closely with an extensive team of project controllers, managers, and other personnel to ensure accuracy and customer satisfaction.
  • Process and on-board new employees which includes completing new-hire packets, I-9 reports, data entry, creating craft codes, and wage agreements.

EMT/Firefighter II

Reno Fire Department
Marietta, Ohio
09.2018 - Current
  • Follow and maintain state standards of HIPAA and patient confidentiality.
  • Medically assess, treat, and support patients of all ages.
  • Respond to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Accurately complete written and verbal reports on patient care to hospital emergency departments.
  • Perform complex diagnostic and medical procedures, including airway management and life-saving procedures.
  • Cleaned and perform general maintenance of fire and EMS equipment and the fire station.
  • Administer first aid and medical treatment to those injured during emergencies, fires, and car accidents.
  • Proficient in team collaboration and leadership.
  • Proficient in patient care, obtaining vitals, and electronic medical records.
  • Experience with Microsoft office, word, and excel.
  • Highly skilled with problem solving.
  • Quick adaptation to changes.
  • Excellent attention to detail.
  • Adept, capable, receptive, and versatile.
  • Knowledge of medical terminology.
  • Strong listening and interpersonal communication skills.
  • Excellent time management.
  • Highly trained and educated HIPPA and the importance and compliance of confidentiality and personal privacy.
  • Able to grasp new concepts quickly.
  • Excellent capacity to retain new things.
  • Proficient with Adult and Pediatric CPR/ AED/ First Aid.
  • Remove individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Administer tests and medication to stabilize patients in field or in transit.
  • Restock ambulance with proper equipment to maintain optimum inventory.
  • Evaluate patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conduct equipment and vehicle checks to maintain continuous and safe operation.
  • Develop and maintain rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintain current licensure, skills, and knowledge by completing and attending Continued Education Training.

Universal Banker II

Peoples Bank
Marietta, Ohio
09.2022 - 11.2023
  • Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals, and recording and processing night drop deposits.
  • Proficiently cross-sold bank products and services offered by other departments and partners by answering inquiries, informing customers of new services, product promotions, and referring customers to designated representatives.
  • Continuously complied with bank operations and security procedures by ensuring dual-control function.
  • Maintained customer traffic surveys and Federal regulatory systems, completed teller cash-drawer audits, ensured proper retention of paperwork and documents, and ensured completeness of daily checklists.
  • Completed special requests by providing customers with various documentation such as tax forms and statements, taking orders for checks, opening, and closing Consumer and Business accounts, and processing fraud disputes.
  • Completed daily and monthly customer outreach and retention goals through telephone interactions and mail.
  • Proficiently used Microsoft office, Word, and Excel to log tasks, events, projections, earnings, and goals.
  • Trained and developed new associates within company expectations and standards to ensure success.
  • Maintained and complied with marking planograms and events.
  • Provided exceptional customer service and customer rapport while working in a high-volume sales environment.

Security Officer

Kraton Polymers
Belpre, Ohio
03.2015 - 06.2021
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Conducted patrols of key areas to spot and control security concerns.
  • Authorized entrance papers and granted or denied entrance to plant.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to and conducted emergency drills.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to plant supervisors and law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Oversaw premises, including entry and exit of employees and visitors daily.
  • Assisted in training new employees on policies and procedures.

EMT-B

ProCare Medical Transport Service
Lancaster, Ohio
06.2020 - 11.2020
  • Followed and maintained state standards of HIPAA and patient confidentiality.
  • Medically assessed, treated, and supported patients of all ages.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Safely and efficiently moved patients from bed and wheelchairs to stretcher for transporting.
  • Accompanied patients during doctors' appointments and medical procedures.
  • Acted as the patient advocate during appointments and transferred important updates/orders back to other care providers.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with patients, their families, doctors, care providers, and other healthcare professionals to facilitate efficient patient care.
  • Completed proper electronic patient reports and documentation.

ER Technician

Marietta Memorial Hospital
Marietta, Ohio
05.2018 - 09.2018
  • Followed and maintained state standards of HIPAA and patient confidentiality.
  • Liaised between nurses, physicians, patients, and visitors.
  • Cared for patients of all ages as based on needs.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
  • Decontaminated and sanitized all equipment, instruments, and supplies.
  • Quickly responded to codes and cardiac monitor alarms.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Provided educational support to patients and families to inform them of procedures.
  • Cultivated rapport with patients and caregivers, utilizing effective communication with parents and children of all age groups.
  • Helped young patients feel comfortable with procedures and immunizations.
  • Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions and updated clinical supervisors with current information.

Store Manager

GameStop
Marietta, Ohio
10.2010 - 03.2015
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Completed monthly profit and loss performance reports.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed, hired, and developed top talent to strengthen workflow and productivity.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

STNA

Muskingum Valley Nursing and Rehab Center
Beverly, Ohio
07.2010 - 10.2010
  • Followed and maintained state standards of HIPAA and patient confidentiality.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, wheelchairs, and prepared assistive devices.
  • Maintained patient stability by checking vital signs, weight, and recorded intake and outtake information.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Education

Associate of Applied Science - Fire and EMS

Hocking College
Nelsonville, OH
08.2020

Associate of Applied Science - Board of Governs

West Virginia University at Parkersburg
Parkersburg, WV
05.2019

EMT-B - EMS

Mid-East CTC, Adult Education
Zanesville, OH
01.2018

Medical Assistant Certificate - Medical Assistant

Kaplan University
Davenport, IA
12.2017

High School Diploma - General Education

Warren High School
Vincent, Ohio
05.2011

General Education/ Pre-Med - Pre-Medical

Washington State Community College
Marietta, OH
06.2010

State Tested Nursing Assistant (STNA) - Medical

Washing County Career Center
Marietta, OH
05.2010

Skills

  • Patient assessment
  • HIPAA compliance
  • Professionalism and ethics
  • Monitoring patient progress
  • Infection control procedures
  • Patient-focused care
  • Medical terminology knowledge
  • Vital signs and examinations
  • Clinical documentation
  • EKG set up and monitoring
  • Clinical and administrative support
  • Adult and pediatric AED, CPR, BLS
  • Team collaboration
  • Leadership
  • Microsoft Office, Word, and Excel knowledge
  • Adaptation to changes
  • Attention to detail
  • Interpersonal communication skills
  • Time management
  • Grasping new concepts
  • Information retention

Certification

  • EMT-B
  • Firefighter II
  • First Aid/CPR/AED Certified
  • Medical Assistant Certificate
  • Basic Life Support Certification
  • Ohio Trauma Triage Trained
  • American Sign Language I
  • WMD/Terrorism Awareness for Emergency Responders
  • Hazardous Materials Response- Awareness Level
  • FEMA IS-00700.a (NIMS 700)
  • FEMA IS-00100.b (NIMS 100)

Timeline

Cost Controller/Time Keeper II

BrandSafway
10.2023 - Current

Universal Banker II

Peoples Bank
09.2022 - 11.2023

EMT-B

ProCare Medical Transport Service
06.2020 - 11.2020

EMT/Firefighter II

Reno Fire Department
09.2018 - Current

ER Technician

Marietta Memorial Hospital
05.2018 - 09.2018

Security Officer

Kraton Polymers
03.2015 - 06.2021

Store Manager

GameStop
10.2010 - 03.2015

STNA

Muskingum Valley Nursing and Rehab Center
07.2010 - 10.2010

Associate of Applied Science - Fire and EMS

Hocking College

Associate of Applied Science - Board of Governs

West Virginia University at Parkersburg

EMT-B - EMS

Mid-East CTC, Adult Education

Medical Assistant Certificate - Medical Assistant

Kaplan University

High School Diploma - General Education

Warren High School

General Education/ Pre-Med - Pre-Medical

Washington State Community College

State Tested Nursing Assistant (STNA) - Medical

Washing County Career Center

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