Melissa Graham
Everett,WA
Summary
To acquire a challenging career as a store manager that will enable me to use my strong leadership skills to maximize sales and profitability goals. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Floor & Decor
08.2019 - Current
- In charge of store operations, implementing company guidelines on sales, customer service, and associate education to deliver outstanding shopping experiences to customers.
- Ensuring a safe workplace and shopping experience, while maximizing company profitability through effective store operations management
- Participated in and completed the inaugural Women in Leadership program.
- Achieved and maintained passing SER scores, averaging 90.18.
- Built relationships and store morale.
- Graduate of April 2024 CEM Leadership workshop
Merchandise Specialist
Floor & Decor
02.2019 - 08.2019
- Ensured accurate prices and clear signage for the store
- Assisted in maintaining the store's cleanliness, restocking, and organization to enhance the customer shopping experience
- Was a part of the morale team
- Heads up captain
Nanny
Private Child Care Giver
06.2017 - 02.2019
- Tend to the basic needs of the child while providing supervision to ensure the child's safety in day-to-day activities.
- Maintain a daily routine, set times for meals, activities, and rest.
- Engage child in age-appropriate activities, including free play, arts and crafts, games, and reading.
- Provided Parents daily report of each child's activities, progress, and incidents (verbally and written).
Teacher
The Goddard School
08.2013 - 06.2017
- Fostered the growth of young learners at a preschool center by providing instruction in activities that enhanced their social, physical, and intellectual abilities.
- Assisted children in both group and individual settings, tailoring instruction based on their specific needs and subject matter.
- Developed and implemented a well-rounded curriculum addressing different domains of child development, encompassing language acquisition, motor coordination, and social interaction.
- Established schedules and routines to promote children's physical activity, rest, and playtime.
- Maintained accurate records of students' progress, routines, and interests to facilitate open dialogue with parents regarding their child's growth
- Provided Parents daily report of each child's activities, progress, and incidents (verbally and written)
- Organized yearly Art Piece creation in partnership with my students, resulting in significant proceeds for Children Hospital.
Store Front Associate
Costco
10.2008 - 10.2011
- Ensured prompt order processing and payment collection along with top-notch member service
- Participated in various clean up activities, departmental set-ups, and closing tasks
- Assisted Cashiers by efficiently organizing member purchases through order packing and transfer to a dedicated cart.
- Performs cleanup, cart retrieval, merchandise restocking, and runs for items as directed.
- Process memberships, Photo department, Processed Returns, Worked with Customers to get them signed up for membership, or provided them upgrades to their memberships.
- Provided exceptional customer service and built strong relationships with regular customers at Costco, creating a personalized experience.
- Exciting and gratifying professional opportunity.
Skills
- MS Word
- MS Excel
- Hardworking
- Team Player
- Positive Attitude
- Self-Motivated
- Good Communication skills
- Process Improvement
- Organizational Management
- Business Planning
- Performance reporting
- Customer Service
- P&L Management
- Inventory Management
Certification
- CDA (Child Development Associate) - From The National Credentialing Program
- Inaugural Women In Leadership Graduate
- 2024 CEM Leadership Workshop Graduate
Timeline
Operations Manager
Floor & Decor
08.2019 - Current
Merchandise Specialist
Floor & Decor
02.2019 - 08.2019
Nanny
Private Child Care Giver
06.2017 - 02.2019
Teacher
The Goddard School
08.2013 - 06.2017
Store Front Associate
Costco
10.2008 - 10.2011