Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Grajeda

Santa Teresa

Summary

Highly motivated and driven military veteran with experience in sales, administration, supply administration, event organization, communication, customer service, organization, and leadership. Demonstrated ability to excel in fast-paced, challenging environments. Skilled at building relationships, problem-solving, and meeting objectives with a solution-oriented approach. I am committed to delivering exceptional results and contributing to the success of an organization.

Overview

22
22
years of professional experience

Work History

Family Assistance Analyst

Health Care Authority of New Mexico
Anthony
05.2024 - Current
  • Family Assistance Analysts primarily determine eligibility for public assistance programs and provide case management.
  • Analysts assess individuals' qualifications for various public assistance programs, such as food stamps, Medicaid, and welfare benefits, based on established criteria.
  • They offer employment assistance and coordinate client utilization of various social services. That involves assessing client needs, providing referrals to community resources, and ensuring compliance with relevant regulations.
  • Family assistance analysts must stay informed about policy changes and updates to ensure they are applying the latest guidelines.

Owner, Health Coach

Herbalife Nutrition Club
01.2018 - 11.2024
  • Planned and organized annual fundraising events, including, charity runs, and community outreach events.
  • Collaborated with vendors, sponsors, and volunteers to ensure successful event execution and achieve fundraising goals.
  • Developed marketing materials, managed social media campaigns, and conducted outreach to increase participation and support.
  • Oversaw logistical aspects, including venue selection, budgeting, scheduling, and coordinating event logistics.
  • Planned, coordinated, and conducted activities for a variety of people ranging from different ages.
  • Created individual health plans that focus on the person’s well being both physical and emotional.
  • Responsible for everyday club necessities and functions including creating a positive environment for people to be able to reach their goals
  • Responsible for coordinating everyday activities to promote people’s health goals by planning workouts, making sure equipment is ready, supporting clients, and promoting workouts.
  • Created a weekly workout schedule with alternatives for people who are not able to attend.
  • Ensured the Nutrition club was running efficiently.
  • Responsible for ensuring stocking, and ordering of all products and goods.
  • Created everyday schedules for employees and processed payroll.
  • Provided training classes to new members.
  • Processed members’ orders and payments.
  • Responsible for marketing Nutrition Club by creating flyers, pamphlets, and social media advertisements.
  • Developed and managed a pipeline of prospective clients, resulting in consistent monthly sales.
  • Conducted market research to identify new business opportunities and competitive trends.
  • Built and maintained strong customer relationships through effective communication and outstanding service.

Chemical Biological Nuclear Radiology Specialist/Administration

US Army- HHB, 4-27FA, 1AD DIVARTY
El Paso
10.2009 - 07.2019
  • Train and supervise over 500 soldiers annually, ensuring compliance with Chemical, Biological, Nuclear, and Radiology (CBRN) training requirements.
  • Processed over 1,456 training schedules with a 100% adherence rating.
  • Facilitated HAZMAT training and maintained CBRN equipment to prevent and respond to potential CBRN threats.
  • Participated in field exercises and maintained mission readiness.
  • Managed logistics and inventory with $2,690,575.00 worth of equipment.
  • Subject matter expert on Digital Training Management System.
  • Implemented standard operating procedures for administrative and logistics operations.
  • Managed personnel actions for over 300 soldiers, ensuring accurate payment distribution, schedule adherence, career progression, and administrative requirements.
  • Processed over 1,000 administrative actions with impeccable accuracy and efficiency.
  • Assisted in achieving commendable ratings during inspections.
  • Developed and maintained tracking systems for training, absences, and administrative tasks.
  • Coordinated administrative tasks for a unit of 200 personnel, ensuring efficient operations and adherence to regulations.
  • Managed personnel records, prepared reports, and assisted in scheduling and coordinating training programs.
  • Maintained confidentiality and handled sensitive information with utmost discretion.
  • Implemented and improved administrative procedures to streamline workflows and increase productivity.
  • Maintained data and complete daily report.
  • Quick Response Team
  • Operated radio and patient tracking systems during Operation Iraqi Freedom.
  • Responded to and prevented potential attacks, ensuring the safety of personnel and assets.
  • Conducted patrols and utilized surveillance devices to maintain security.
  • Utilized CBRN equipment for safety during patrols.

Youth Care Worker

Southwest Key Programs
El Paso
11.2008 - 10.2009
  • Responsible for assuring children’s safety and well-being.
  • Communicating with co-workers for effective shifts.
  • Follow procedures, and policies, and comply with all federal and state standards.
  • Assure all guidelines are being followed when assisting any child or co-worker.
  • Assisted children with schoolwork and school activities.
  • Assisted with children’s outings, Snacks, Meals, and play times.
  • Helped with intakes, daily reports, end of shift paperwork, assisted case worker with information for placement, assisted with stepping up in the absence of shift leader and assisted with any adjustments that needed to be done.

Electronic Supervisor

Kmart
El Paso
05.2008 - 11.2008
  • Customer service representative before being promoted to the position of electronics supervisor.
  • Oversaw electronics department was run smoothly, inventory was done daily, and customers were being assisted.
  • Utilized security sensors to prevent stolen merchandise

Customer Service Associate

Walmart
El Paso
03.2003 - 10.2008
  • Provided excellent customer service for customers doing returns, money exchanges, money orders, money sent to and out of the U.S.
  • Helped Customer Service Managers with customers and employees.
  • Abided by federal, state, and local laws and regulations regarding alcohol and tobacco sales.
  • Maintained strict adherence and enforcement of money transfer and bill pay terms set forth by the federal government to prevent the illegal or improper purposes or (b) any Transfer exceeds the available funds on deposit in your bank account or debit card account or, if applicable, available line of credit under your credit card account; (c) we have reason to believe any Transfer may not be authorized by you; (d) any Transfer involves funds subject to a hold, dispute or legal process preventing their withdrawal from the bank account or debit card account; (e) any Transfer would violate any law, rule or regulation applicable to the Service, you or the financial institution where your bank account, debit card account or credit card account is held; (f) any Transfer is not in accordance with any other requirement stated in this Agreement or any of our policies, procedures or practices; or (g) for our protection or yours, we have reasonable cause not to process a Transfer request. You agree that neither MoneyGram nor any Agent or Service Provider will be held responsible or liable to you or any other person for such action except as required by law.
  • Assisted store management in ensuring the physical security of the location.
  • Abided by all company policies as well as any other standards communicated by management.
  • Provided a visual presence at the entrance/exit through courteous and professional interaction with customers.
  • Monitored, detected, prevented and apprehended individuals in coordination with certified Loss Prevention Agents when asked for assistance.
  • Loss Prevention

Education

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
05.2002

Some College (No Degree) - Business Administration

El Paso Community College
El Paso, TX

Some College (No Degree) - Business Administration

New Mexico State University
Las Cruces, NM

Some College (No Degree) - Business Administration

Park University Parkville
El Paso, TX

Skills

  • Bilingual: English and Spanish
  • Eligibility determination
  • Case management
  • Client relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Teamwork and collaboration
  • Knowledgeable in [software]
  • Reports generation
  • Detail orientation
  • Adaptability and flexibility
  • Self motivation
  • Organizational skills
  • Leadership skills
  • Excellent time management skills
  • Able to handle multiple tasks at once
  • Flexible and able to handle change

Timeline

Family Assistance Analyst

Health Care Authority of New Mexico
05.2024 - Current

Owner, Health Coach

Herbalife Nutrition Club
01.2018 - 11.2024

Chemical Biological Nuclear Radiology Specialist/Administration

US Army- HHB, 4-27FA, 1AD DIVARTY
10.2009 - 07.2019

Youth Care Worker

Southwest Key Programs
11.2008 - 10.2009

Electronic Supervisor

Kmart
05.2008 - 11.2008

Customer Service Associate

Walmart
03.2003 - 10.2008

High School Diploma -

Santa Teresa High School

Some College (No Degree) - Business Administration

El Paso Community College

Some College (No Degree) - Business Administration

New Mexico State University

Some College (No Degree) - Business Administration

Park University Parkville

Similar Profiles

CREATE PROFILE
Melissa Grajeda