Melissa Grant
Lexington,NC
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration and problem-solving. Known for having strong communication and time management skills. Is adaptable, reliable, and dependable. Equipped to foster a productive and positive work environment while meeting changing demands. Manages daily scheduling of CNAs with expertise in using scheduling software.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Care Team Leader
Hospice of Davidson County
04.2024 - Current
- Lead by example, role modeling high standards of practice that reflect Hospice of Davidson County's core values.
- Assess, plan, implement and evaluate patient care; effectively promoting best practice to improve outcomes for patients and be accountable for own practice in relation to assessment and care planning.
- Recognize and respond to urgent situations, securing appropriate and timely support and intervention to meet the needs and preferences of patients and their families.
- Work as an effective team member offering support to junior colleagues in order to ensure high standards of performance and delivery of care.
- With the support of the Director of Home Care Services, support and supervise team members including Nursing Assistants to ensure high standards of care are provided at all times.
- Empower staff to make decisions and know how to access support.
- Maintain records as required by ACHC.
- Perform patient admissions.
- Provide direct support as a point person for the clinical staff.
- Recognize the need for improvement practices for the team and contribute to education as needed.
- Created written training guides for admissions, facility case management, and home care case management.
- Actively participated in and completed the 2024 Empower Excellence Leadership Cohort.
RN Case Manager
Hospice of Davidson County
10.2016 - 04.2024
- Assess, monitor, document, and report progression of a patient's terminal illness
- Provided hands on skilled assessments, monitor medications, and provide wound treatments
- Assessed patient and family needs to provide comprehensive plans of care
- Educated patients, caregivers, and nursing facility staff regarding a patient's disease progression
- Assessed bereavement risk and assisted patients and/or their families with meeting with grief counselors
- Formed trusting relationships with facility staff members and community members
- Communicated and worked with the interdisciplinary team members to achieve patient/family goals
- Collaborated with attending physicians, patients, their families, and other members of the patient care team to coordinate, provide, and maintain continuity of patient care
- Experience in-home hospice care, nursing facility hospice care, as well as inpatient hospice care
- Assisted with training/orienting new employees
- Provided supervision and evaluation of CNAs and LPNs
- Precepted nursing school students
- Served on the Ethics Committee for 2 years providing support, education, and advocacy regarding ethical issues related to end of life
- Provided dependable on-call duties
- Able to interact with patients, with families, visitors, and co-workers under a variety of circumstances
- Able to work independently
- Committed to Hospice of Davidson County's objective, concept, and standards
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
CNA, Medication Aide, and Licensed Practical Nurse
Piedmont Crossing
06.2011 - 11.2016
- Provided assistance with activities of daily living with dignity
- Administered medications to patients, coordinated patient care, and ensured patients received appropriate medical care in a safe environment
- Collaborated with healthcare providers
- Educated patients and families on care techniques
Education
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NC07-2025
Associate Degree in Nursing - Nursing
Davidson County Community College
Lexington, NC05.2019
Skills
- Excellent communication skills
- Conflict resolution
- Team development
- Task delegation
- Nurse mentoring
- Team training
- Team building
- Team support
- Team collaboration
- Employee scheduling
Certification
Certified Hospice and Palliative Nurse, Dec 2019
Hospice of Davidson County Employee of the Month, Sept 2017
Hospice of Davidson County Employee of the Month, Dec 2024
Leadership Davidson County Cohort, June 2025
Committee and Volunteer Experience
Ethics Committee
Safety Committee
Employee Recognition Committee
Clinical Leadership Team
Timeline
Home Care Team Leader
Hospice of Davidson County
04.2024 - Current
RN Case Manager
Hospice of Davidson County
10.2016 - 04.2024
CNA, Medication Aide, and Licensed Practical Nurse
Piedmont Crossing
06.2011 - 11.2016
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Associate Degree in Nursing - Nursing
Davidson County Community College
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