MELISSA GRAUL
Shickshinny,PA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
21
21
years of professional experience
Work History
Integrated Absence Management Specialist
MARS Inc.
02.2022 - Current
- Communicate clearly and compassionately both verbally and in writing with associates that need assistance with medical leave, parental leave or family leave.
- Work closely with other LSC staff, OHN's, RNCM's and H&WB management to assure that processes are handled efficiently.
- Issue paperwork specific to the associate's needs, being sure to include state specific information & additional forms when necessary. Creation of forms and tasks manually, requiring data to be entered accurately.
- Review incoming medical documentation, taking appropriate action upon review. Actions include FMLA designations, denials, requests for additional information.
- Manage parental bonding leave cases for associates, including keeping track of leave exhaustion and communicating with associate Line Managers & Timekeepers to have timecards coded.
BUSINESS ANALYST
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANIES
05.2019 - Current
- Work with various business units within the company to create systematic efficiencies
- Outline plans and specs for the programming/development team
- Test proposed system changes, communicate testing results and outstanding issues with the development team
- Deploy updates to the system and re-test for accuracy.
MGR. OF INSURANCE & SUPPORT SVCS.
BH GUARD INSURANCE COMPANIES
07.2015 - 05.2019
- Work with the management staff in the business units that Insurance & Support Services division assisted to maintain efficient workflows and up to date processes
- Identify efficiencies and develop workflow strategies for a quickly growing division within the company
- Interview new candidates for open positions within all of the services units
- Conduct annual performance reviews for all staff within the services division.
SUPERVISOR OF INSURANCE SERVICES
BH GUARD INSURANCE COMPANIES
07.2009 - 07.2015
- Oversee daily operations within the Accounting Services, Claims Services & Policy Services units
- Create a daily workflow schedule for each of the groups based on available staff and current workload
- Oversee training of new staff and perform quality assurance audits for existing staff.
VARIOUS SERVICES POSITIONS
BH GUARD INSURANCE COMPANIES
04.2003 - 07.2009
- Policy Services Assistant - Performed various manual Underwriting processes
- Claims Services Assistant - Performed various manual Claims processes
- Accounting Services Assistant - Performed various manual Claims processes
- Customer Services Rep
- Handle incoming phone calls for all of the business units within an insurance company.
Education
None - Written Journalism
LUZERNE COUNTY COMMUNITY COLLEGE
01.2001
Diploma - Academic courses. Electives included Short Hand, Typing and Clerical Office Skills
WYOMING VALLEY WEST HIGH SCHOOL
06.1998
Skills
- Continuous Improvement Mindset
- Regulatory Compliance Awareness
- Conflict resolution techniques
- Project management experience
- Prioritize workflow
- Detail Oriented
Training
- Fred Pryor Seminars - Transitioning to Supervisor and Leadership, Team-Building & Coaching Skills
- PSU leadership development workshop programs - Engaging in Leadership and Multiculturalism
Timeline
Integrated Absence Management Specialist
MARS Inc.
02.2022 - Current
BUSINESS ANALYST
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANIES
05.2019 - Current
MGR. OF INSURANCE & SUPPORT SVCS.
BH GUARD INSURANCE COMPANIES
07.2015 - 05.2019
SUPERVISOR OF INSURANCE SERVICES
BH GUARD INSURANCE COMPANIES
07.2009 - 07.2015
VARIOUS SERVICES POSITIONS
BH GUARD INSURANCE COMPANIES
04.2003 - 07.2009
None - Written Journalism
LUZERNE COUNTY COMMUNITY COLLEGE
Diploma - Academic courses. Electives included Short Hand, Typing and Clerical Office Skills
WYOMING VALLEY WEST HIGH SCHOOL
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