MELISSA GRAVER
Leesburg
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
SIGN HOLDER
SIGN HOLDINGS LLC
08.2023 - 05.2025
- Worked at several different places of business all throughout Central and South Florida such as Macy's, Babcock Furniture, Biglots, and Joanne Fabrics.
- Tossed, caught and flipped signs to attract attention to sales and promotions.
- Responded to driver and pedestrian questions about specials and locations to promote business.
- Used cell phone and text messages to stay in communication with sales team during shifts.
- Presented enthusiastic, positive image to greet customers.
- Held directional sign for5-8 hours per shift without breaks.
- Held sign weighing 5 pounds for 5-8 hours without stopping movement or dropping sign.
- Pointed customers towards store using spinning signage.
- Displayed high levels of enthusiasm and excitement while spinning signs for places of business that were liquidating or permanently closing on busy street corners.
SERVER
BOB EVANS RESTERAUNT
07.2024 - 12.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided guests with an pleasant experience and meal that left them pleased with the service provided and meal selections.
- complete daily server sidework at end of shift as well as cleaned up section and stocked up tables with supplies for next shift.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Bella Roma Pizza
01.2024 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeper/personal Assistant
Self Employed Services
01.2014 - 10.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Dusted picture frames and wall hangings with cloth.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Helped clients to maintain independence and quality of life.
PERSONAL ASSISTANT AND BOOKEEPER
DAVIDS HOME SERVICES LLC
01.2016 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- created invoices, bill of sales, contracts, estimates, and other business documents on computer using microsoft word or powerpoint. Printed several copies and filed documents in file folders and provided documents to proper customers.
- responsible for all client scheduling and appointments.
- completed tax return each year as well as maintained correct data as well as income and expense logging and balancing.
- filed paperwork and receipts in proper placement as well as maintained organization throughout office and business.
- created business signs, advertising, and supplies needed to be a successful business owner throughout the years.
Tax Preparer
Liberty Tax Services Llc
01.2015 - 04.2018
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Server and Bartender
Carierias Itailan Resterant
03.2004 - 11.2009
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- experience in wine tastings, banquets, catering and large parties.
- experience throughout entire resteraunt from front and back of the house. For example, have completed several shifts doing to go specialist, hostess, busser, food prep, dishwasher, and more!
Cashier
711 Gas Station
01.2008 - 07.2008
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- maintained cash register as well as constantly dropping cash into safes at all times during shift.
- experience with lotto machine and lotto services
- daily inventory for hot foods and other sale options provided.
- balancing out register at shift change to make sure money is balanced correctly and accounted for at end of shift!
- clean up indoor areas and outdoor gas pumps and common areas used by customers at location.
- maintained constant counting inventory for cigarette's and any other important head count for certain items being sold.
Cashier
Food Bag/citgo
02.2000 - 09.2006
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Cashier/Customer Service Representative
Toys R Us
09.2002 - 01.2004
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree -
UNIVERSITY OF PHEONIX
ONLINE SCHOOL08-2010
High School Diploma -
M.T.SHEEHAN HIGHSCHOOL
Wallingford, CT06-2004
Skills
- Energy conservation
- Strong work ethic
- Flexible schedule
- Compliance adherence
- Customer engagement
- Flexibility
- Dependability
- Quick learner
Timeline
SERVER
BOB EVANS RESTERAUNT
07.2024 - 12.2024
Server
Bella Roma Pizza
01.2024 - 01.2024
SIGN HOLDER
SIGN HOLDINGS LLC
08.2023 - 05.2025
PERSONAL ASSISTANT AND BOOKEEPER
DAVIDS HOME SERVICES LLC
01.2016 - 09.2023
Tax Preparer
Liberty Tax Services Llc
01.2015 - 04.2018
Housekeeper/personal Assistant
Self Employed Services
01.2014 - 10.2023
Cashier
711 Gas Station
01.2008 - 07.2008
Server and Bartender
Carierias Itailan Resterant
03.2004 - 11.2009
Cashier/Customer Service Representative
Toys R Us
09.2002 - 01.2004
Cashier
Food Bag/citgo
02.2000 - 09.2006
No Degree -
UNIVERSITY OF PHEONIX
High School Diploma -
M.T.SHEEHAN HIGHSCHOOL
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