Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Graves

Raleigh,NC

Summary

Dynamic and results-driven professional with a strong background in customer service and cash handling at Sheetz and Tropical Smoothie. Proven ability to enhance customer satisfaction and streamline operations. Recognized for reliability and teamwork, effectively training staff and managing inventory to ensure optimal stock levels. Committed to delivering exceptional service and fostering a positive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Sheetz
04.2024 - Current
  • Processed customer transactions accurately and efficiently using POS systems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Assistant Store Manager

Tropical Smoothie Cafe
08.2022 - 03.2024
  • Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
  • Supported the Store Manager in scheduling shifts and delegating responsibilities among staff members.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new staff on customer service protocols and inventory management systems.

Waitress

D&S Cafeteria
12.2020 - 07.2022
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, demonstrating strong organizational and multitasking skills.
  • Collaborated with kitchen staff to ensure timely food delivery and high-quality presentation.
  • Trained new staff on menu items, service procedures, and restaurant protocols.

Education

Bachelor of Science - Psychology

Campbell University
Buies Creek, NC
12-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Money handling
  • Reliability and punctuality
  • Store opening and closing
  • Cleanliness
  • Memory retention
  • Teamwork and collaboration

Certification

  • NCPS - National Certified Peer Specialist

Timeline

Cashier

Sheetz
04.2024 - Current

Assistant Store Manager

Tropical Smoothie Cafe
08.2022 - 03.2024

Waitress

D&S Cafeteria
12.2020 - 07.2022

Bachelor of Science - Psychology

Campbell University

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