Melissa Graves
Cameron
Summary
Results-driven professional committed to high standards, poised to excel as an Office Manager. Expertise in administrative management, scheduling, budgeting, and staff coordination complements a proven ability to foster team collaboration and adapt to evolving needs. Recognized for exceptional communication, problem-solving capabilities, and organizational skills that enhance operational efficiency. A reliable team player dedicated to driving success and supporting organizational goals.
Overview
6
6
years of professional experience
Work History
Warehouse Technician
Express Employment Professionals/ City of Sanford
11.2024 - Current
- Maintained accurate inventory records using warehouse management systems.
- Inspected incoming shipments for quality assurance and compliance with standards.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action promptly.
- Managed inbound deliveries efficiently by coordinating with suppliers and transportation providers as needed.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communication between departments
Auto Service Technician / Service writer
Walmart
04.2024 - 10.2024
- Greet customers and assess their automotive needs in a friendly, professional manner.
- Write up customer information, detail vehicle issues, and create accurate work orders for the technicians.
- Act as a liaison to explain repair estimates, service options, and costs to the customer.
- Translating technical information into easy-to-understand terms.
- Manage service appointments and coordinate with technicians to ensure timely delivery of services.
- Handle payment transactions, process warranties, and potentially suggest additional services or products.
- Maintain accurate customer records and transaction documentation within the company system.
- Work with the technician team to ensure clarity on service requests and workflow efficiency.
- Answer phone calls, manage the counter area, and assist with general store tasks.
Business Manager
Taylor's Garage & performance
06.2023 - 04.2024
- Greet customers and assess their automotive needs in a friendly, professional manner.
- Write up customer information, detail vehicle issues, and create accurate work orders for the technicians.
- Act as a liaison to explain repair estimates, service options, and costs to the customer. translate technical information into easy-to-understand terms.
- Manage service appointments and coordinate with technicians to ensure timely delivery of services.
- Handle payment transactions, process warranties, and potentially suggest additional services or products.
- Maintain accurate customer records and transaction documentation within the company system.
- Work with the technician team to ensure clarity on service requests and workflow efficiency.
- Answer phone calls, Giving quotes over the phone.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Commercial Specialist Manager
AutoZone
04.2019 - 08.2023
- Assist commercial customers with parts selection and order management, and conduct account visits to foster relationships.
- Ensure accurate and timely delivery of parts, document deliveries, and manage battery consignment inventory.
- Generate new commercial accounts through outbound calls and in-person outreach.
- Maintain billing records, follow cash handling procedures (deposits and collections), and inspect deliveries for accuracy.
- Perform weekly stock checks and manage battery consignment inventory.
- Monitor vehicle maintenance and safety, promote a safe work environment, and handle accident procedures.
- Lead the commercial department in the absence of the Commercial Sales Manager.
Education
Business Management - Trade school
great onyx job corps
Mammoth Cave, KY10.2003
Skills
- Client relationship management
- Human resources management
- Cost analysis and pricing
- Team management
- Operational management
- Budget management expertise
- Cost management
- Organizational strategy development
- Client relationship management
- Problem-solving
- Time management
- Multitasking and organization
- Troubleshooting skills
Timeline
Warehouse Technician
Express Employment Professionals/ City of Sanford
11.2024 - Current
Auto Service Technician / Service writer
Walmart
04.2024 - 10.2024
Business Manager
Taylor's Garage & performance
06.2023 - 04.2024
Commercial Specialist Manager
AutoZone
04.2019 - 08.2023
Business Management - Trade school
great onyx job corps
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