Microsoft Office, Excel, Microsoft 365, Microsoft PowerPoint, Canva, Google, Vonage, Zook Workplace, Microsoft Teams
Melissa Gray
Baltimore,MD
Summary
Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in person-centric outpatient mental health clinic. Successfully oversee authorization submissions, record keeping, event budgeting, event marketing and provide behavioral health services. Develop and lead productive and efficient direct-care staff. Contribute to high-volume outpatient mental health clinic by providing exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Director/Rehabilitation Specialist
Aspire Behavioral Connections
06.2021 - Current
- Developed programs appropriate to needs of participants in the community to achieve highest feasible level of functioning.
- Performed or oversaw initial participant assessments and evaluated response to behavioral interventions.
- Provided direct care to 5 or more participants with severe mental health challenges.
- Established and maintained effective communication with behavioral counselors, therapists, psychiatrists, and community agencies to advocate on behalf of participants to promote high quality behavioral health care.
- Recruited, hired and trained all behavioral counselors, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained logs and spreadsheets using EXCEL to track process flow and made changes where necessary.
- Event Marketing
- Liaised with participants to develop comprehensive individualize rehabilitation plans to provide the highest quality of person-centered care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Verified insurance coverage, program eligibility, created and submitted authorizations using INCEDO, wrote and processed discharges.
- Supervised, oriented, trained and counseled direct care staff ( behavioral counselors) to improve job performance and maintain high standards of participant care.
- Maintained appropriate and adequate staffing and scheduling of behavioral counselors on caseloads.
- Liaised with patients, families and support departments to adequately plan for participants psychiatric rehabilitation needs.
Medical Records Analyst
XS Health
05.2020 - 06.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Analyzed medical records in digital format and created summaries of medical records for easy review by physicians determining disability eligibility.
- Supported medical staff by providing organized and accurate summarized medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Corrected and formatted charts flagged incomplete or returned with addendums.
- Created summarized medical records for review by physicians of varied disciplines to determine patient history and subsequent eligibility for disability.
Research Assistant
University Of Maryland School Of Medicine
01.2002 - 04.2014
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation, surveys and leading focus groups.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Collaborated with other researchers to develop successful research strategies.
Education
Bachelor of Science - Biology-Pre-Medicine Concentration
Morgan State University
Baltimore, MD05.2002
Bachelor of Science - Biology-Pre-Medicine Concentration
Frostburg State University
Frostburg, MD05.2000
Skills
- Community Outreach
- Facilitator / Educator
- Trauma-Informed Care
- Life Skills/ Activities of Daily Living Support
- Grief Support
- Community Advocate
- Utilization Optimization
- Maintain Operational Standards
- Management Direct-Care Staff
- Interpersonal skills
- Creative Thinker
- Marketing
Accomplishments
- Supervised team of 12+ staff members.
- Achieved department growth through flow tracking and instituting blockage prevention techniques to increase number of eligibility Psychiatric Rehabilitation Program participants..
- Department grew from 2 to 100+ billable participants in a 3 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of staff.
- Achieved consistent 90% first time pre-authorization approval through effectively helping with staff training.
Affiliations
Coppin State University
Certification
- Certified Psychiatric Rehabilitation Practitioner(CPRP)
- Certified Child and Family Resiliency Practitioner (CFRP)
- DLA-20 Functional Assessment Training
- BLS Certification
Timeline
Program Director/Rehabilitation Specialist
Aspire Behavioral Connections
06.2021 - Current
Medical Records Analyst
XS Health
05.2020 - 06.2021
Research Assistant
University Of Maryland School Of Medicine
01.2002 - 04.2014
Bachelor of Science - Biology-Pre-Medicine Concentration
Morgan State University
Bachelor of Science - Biology-Pre-Medicine Concentration
Frostburg State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Languages
English
Native or Bilingual
Interests
Observing, being curious, watching TV and documentaries, reading, creating Instagram posts
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