Melissa Green
Marysville,WA
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about mail processes and main carrying restrictions.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Post Office
Snohomish, WA
07.2023 - 09.2023
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Operated a vehicle in accordance with safety regulations.
- Reported any damaged or missing mail items to supervisor immediately.
- Informed customers of package arrival or delays when necessary.
- Responded to customer inquiries regarding postal services and products.
- Updated daily delivery logs to record number of deliveries made.
- Organized parcels into appropriate size containers for transport.
- Conducted regular check-ins with supervisors throughout the day.
- Ensured compliance with federal laws related to privacy protection.
PSE Clerk
United States Post Office
Marysville, WA
11.2022 - 07.2023
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Processed money orders, certified letters, and other payment transactions.
- Cleaned equipment regularly for proper functioning of machines used in the facility.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
- Delivered mail to residents and business within assigned area.
Cashier/Membership/B/U Sales Audit/ (SIT) Training
Costco Wholesale Corp
Lynnwood, WA
08.2011 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Onsite Manager
On the Lake
Lake Stevens, WA
08.2011 - 06.2017
- Developed and implemented strategies to enhance customer satisfaction.
- Supervised staff, ensured proper training and development of team members.
- Maintained a safe working environment in compliance with OSHA regulations.
- Resolved customer complaints in an efficient manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resident Manager
Better Living Retreat Retirement
Edmonds, WA
01.2009 - 08.2011
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
- Ensured that all common areas were kept clean and in good repair at all times.
- Oversaw daily activities of staff members providing support services onsite.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
High School Diploma -
AWS
Kodiak, AK05.1999
Associate of Science - Marketing
Post University
Waterbury, CTCNA Certification - Certified Nursing Assistant
Shoreline Community College
Seattle, WASkills
- Route Management
- Mail Sorting
- Report Preparation
- Postage Calculation
- High-Priority Mail
- Package Scanning
- Schedule Management
- Excellent Communication
- Calm Under Pressure
- Friendly, Positive Attitude
- Route Navigation
- Mileage Documentation
- Vehicle Inspections
Timeline
Mail Carrier
United States Post Office
07.2023 - 09.2023
PSE Clerk
United States Post Office
11.2022 - 07.2023
Cashier/Membership/B/U Sales Audit/ (SIT) Training
Costco Wholesale Corp
08.2011 - 07.2019
Onsite Manager
On the Lake
08.2011 - 06.2017
Resident Manager
Better Living Retreat Retirement
01.2009 - 08.2011
High School Diploma -
AWS
Associate of Science - Marketing
Post University
CNA Certification - Certified Nursing Assistant
Shoreline Community College
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