Melissa Green
Whitwell,TN
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
28
28
years of professional experience
Work History
CNA
Alexian Brothers Valley Resdients
08.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of 12 + residents under long-term care
Desk Clerk
Holiday Inn Express Hotel
05.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained I clean and organized front desk area, ensuring I welcoming atmosphere for guests.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Managed reservations with accuracy, resulting in fewer booking errors and improved guest experiences.
- Coordinated with housekeeping staff to ensure timely room turnovers and guest satisfaction.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained clean, tidy and sanitized common areas for personnel and guests
- Checked in and out designated equipment, keys and supplies
- Enforced building rules with staff, guests and outside professionals
CNA
Alexian Brothers Valley Residents
06.2014 - 09.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Keyholder Manager
Dollar General Store
03.2012 - 07.2013
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
- Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
- Maintained visually appealing store environment, guaranteeing positive shopping experience for customers.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork
CNA
Always Caring Hearts
04.2003 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported needs of 12 + residents under long-term care
HR Recruiter
Intergrated Solutions
03.2001 - 04.2003
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Enhanced candidate experience by streamlining interview process and providing timely feedback.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Verified applicant references and employment details
- Developed recruiting strategies to identify qualified candidates and build network
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company
Field Inspector
Property Preservation
01.1996 - 03.2001
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Assisted management in developing improved protocols for field inspections, resulting in increased accuracy and reduced turnaround time.
- Conducted thorough evaluations of various properties, identifying potential hazards and ensuring compliance with industry standards.
- Collaborated with cross-functional teams to address issues found during inspections, facilitating prompt resolutions.
- Maintained accurate records for all inspections, ensuring compliance with industry standards and regulations.
- Conducted thorough property assessments to identify potential issues, leading to timely repairs and reduced long-term costs.
- Drafted detailed reports on findings of inspections
- Completed thorough written descriptions and took photographs to document conditions
- Examined relevant documents prior to inspections in order to become acquainted with property features
- Supervised nuclear facility operations to immediately determine any design, construction and operation practices that violated safety regulations, laws and protocols
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments
- Assisted management in developing improved protocols for field inspections, resulting in increased accuracy and reduced turnaround time
- Provided valuable input for company-wide training initiatives aimed at improving Field Inspector performance
- Developed strong professional relationships with clients, promoting open communication and fostering trust in the inspection process
Skills
- Complex Problem-Solving
- Compassionate Communication
- Feeding Assistance
- Multitasking Abilities
- Compassion and Empathy
- Adaptability and Flexibility
- Problem Solving
- Bathing Assistance
Timeline
CNA
Alexian Brothers Valley Resdients
08.2023 - Current
Desk Clerk
Holiday Inn Express Hotel
05.2019 - 09.2022
CNA
Alexian Brothers Valley Residents
06.2014 - 09.2016
Keyholder Manager
Dollar General Store
03.2012 - 07.2013
CNA
Always Caring Hearts
04.2003 - 02.2012
HR Recruiter
Intergrated Solutions
03.2001 - 04.2003
Field Inspector
Property Preservation
01.1996 - 03.2001
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