Melissa Green
Clover,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for opportunity to advance my career in a challenging environment while building on skills and training, where I can support the growth of others, and help improve the overall function of the unit within the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse WCS
Atrium Health Cleveland
07.2020 - Current
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Patient Services Representative
Atrium Shelby Women’s Care-Kings Mountain
11.2004 - 12.2017
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Records/Scheduler/ Patient Services Representative
Courtview Ob/Gyn
12.2000 - 11.2004
- Maintained comprehensive records of scheduled appointments, cancellations, and reschedules to ensure consistency in patient care.
- Coordinated with medical staff to optimize appointment scheduling based on provider availability and patient needs.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
Education
High School Diploma -
Kings Mountain High School
Kings Mountain, NC06.1997
Associate of Applied Science - Registered Nurse
Foothills Nursing Consortium
Shelby, NC05.2020
Bachelor of Science -
Western Carolina University
Cullowhee, NCSkills
- Patient Management
- Charge Nurse
- Precepting
- Level 3 Nursery
- Postpartum Counseling
- Team Coordination
- Patient and Family Advocacy
- Neonatal Nursing
- Breastfeeding Education
- Medication and IV Administration
- Postpartum Care
- Vaccine Administration
Diplomas Certificates
- ADN
- BLS
- STABLE
References
- Lisa Sisk,CNM, 704-472-6641
- Linsey Short, RN, BSN, C-OB, C-EFM, 828-447-0494
- Tosha Pack, 980-295-8786
Certification
- Licensed Registered Nurse 2020
- BLS 2023
- STABLE 2023
- NRP 2023
Timeline
Registered Nurse WCS
Atrium Health Cleveland
07.2020 - Current
Patient Services Representative
Atrium Shelby Women’s Care-Kings Mountain
11.2004 - 12.2017
Medical Records/Scheduler/ Patient Services Representative
Courtview Ob/Gyn
12.2000 - 11.2004
High School Diploma -
Kings Mountain High School
Associate of Applied Science - Registered Nurse
Foothills Nursing Consortium
Bachelor of Science -
Western Carolina University