Melissa Greenberg
Houston
Summary
Lead Quality Manager with 5+ years in the AI data industry, I bring a systems-level approach to a space often defined by ambiguity. I design data-backed frameworks that translate complex behavioral and statistical signals into clear, actionable outcomes, while scaling quality across 12+ locales and leading 20+ Quality Analysts. My work bridges human judgment and machine learning, turning nuance into structure and enabling consistent performance at scale.
Overview
6
6
years of professional experience
Work History
Lead Quality Manager - Generative AI Data Quality
WeloData
11.2025 - Current
- Led a team of 12+ Quality Analysts across 10+ locales and domain-specific evaluation tracks on the organization's largest AI data program, stabilizing accuracy to ~95% QoQ through targeted framework and workflow optimization
- Designed and implemented quality frameworks supporting LLM training and human feedback systems across 5+ templates
- Enhanced data reliability and evaluation precision +5% QoQ through workflow restructuring and scalable review mechanisms
- Conducted root cause analysis to identify variance drivers in human evaluation and decrease inconsistencies in rating outputs
- Built Client relationships through thought-partnership, technical insight translation and data reliability
Senior Quality Analyst
WeloData
06.2023 - 11.2025
- Led development of Model Assessment Suite (MAS) to define evaluation methodology for Chain-of-Thought reasoning, enhancing model assessment processes
- Built a 14-point evaluation rubric integrated into production workflows, enabling structured capture of model reasoning quality
- Analyzed multilingual datasets (6+ languages) to identify behavioral patterns, increasing evaluation accuracy and reliability
- Used Python and SQL to process and analyze quality data, contributing to findings later referenced in Forbes
- Partnered with clients and internal stakeholders to present performance insights, shaping evaluation strategy and aligning with stakeholder objectives
Quality Coordinator → Senior Quality Coordinator
Welocalize
10.2021 - 06.2023
- Introduced data-driven quality improvements that increased rater consistency and program performance
- Transitioned 5 pilot AI programs to scaled operations by refining human feedback systems and evaluation criteria, enhancing operational consistency
- Developed training materials and frameworks that standardized evaluation practices across teams, improving alignment and quality control
- Leveraged subject matter expertise to bridge statistical findings to guideline nuances
Assistant Vendor Project Manager / Linguistic Tester
Welocalize
07.2020 - 10.2021
- Ensured quality and cultural accuracy in multilingual datasets used for early-stage model training
- Led training for linguistic testers on localization and AI data workflows to enhance quality and efficiency
- Conducted in-depth research on guidelines, consistently surpassing 90% certifaction accuracy
Education
Bachelor of Arts - International Studies
Texas A&M University
College Station, TX05-2019
Skills
- Data Quality Assessment
- Generative AI Evaluation
- Quality Assurance Collaboration
- Quality Training Programs
- Data Pipelines
- Statistical Testing
- Experimental Design
- Root Cause Analysis
- Workflow Design
- Quality framework
- Predictive Analysis
- Chain-of-Thought Analysis
- Stakeholder Communication
Projects
Model Assessment Suite (MAS): Designed a scalable system for evaluating LLM reasoning across multiple languages and use cases. Established structured methodologies for capturing nuanced model behavior beyond binary correctness.
Timeline
Lead Quality Manager - Generative AI Data Quality
WeloData
11.2025 - Current
Senior Quality Analyst
WeloData
06.2023 - 11.2025
Quality Coordinator → Senior Quality Coordinator
Welocalize
10.2021 - 06.2023
Assistant Vendor Project Manager / Linguistic Tester
Welocalize
07.2020 - 10.2021
Bachelor of Arts - International Studies
Texas A&M University