Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
I also have a non profit organization to try and help others.
I also have a non profit organization to try and help others.
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Melissa Greene

Melissa Greene

Finksburg,MD

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Cleaning services professional successful at managing team of 2 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record. Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Thorough and reliable experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Reliable for all work dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Skilled with more than 4 years experience in housekeeping and custodial maintenance. Possessing superb interpersonal and communication skills. Reliable dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Reliable employee seeking customer service position. Offering excellent communication and good judgment. Dedicated customer service and call center professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Custodian Worker

Board of education
Westminster, MD
02.2020 - Current
  • At board of ed
  • Currently looking to go back into an medical field
  • I loved working here but I miss being in an medical field with elderly people etc.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
  • Reported vandalism or other damage to property to supervisor
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Organized daily cleaning schedules for custodial team
  • Collected, sorted and transported recyclable materials
  • Moved furniture for cleaning and set up for special events
  • Kept building spaces premises clean inside and outside
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
  • Assembled basic furniture and supplies for offices and other multi-use rooms
  • Checked in and stocked inventory throughout facility
  • Maintained floor cleaning and waxing equipment
  • Used power scrubbing and waxing machines to scrub and polish floors
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture
  • Supervised supplies in inventory and submitted reorder requests
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
  • Responded immediately to calls from personnel to clean up spills and wet floors
  • Promoted building security by locking doors and checking electrical appliances for safety hazards
  • Maintained optimal supply levels to meet daily and special cleaning needs
  • Applied insecticides and released fumigants to guard against insect and rodent infestations
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies
  • Identified repair needs and major maintenance concerns, and escalated issues to management
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
  • Used organic-based chemicals to disinfect floors, counters and furniture

Customer Service Representative

Private Owned
FINKSBURG, United States
02.2018 - 01.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Responded to customer requests for products, services and company information

Medication Technician/Caregiver

Bethania home care
Westminster, MD
04.2016 - 06.2018
  • I give medication, bath, toilet, clean, make meals, serve the residents, activities etc.
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress
  • Reviewed patient progress to document effects of any prescribed medication
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels
  • Turned and repositioned patients to prevent bedsores
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Transported patients between rooms and appointments or testing locations
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Checked supply availability and laid out instruments for all patient rooms

Cmt n Pca
Westminster, Mount Airy, MD
02.2014 - 05.2017
  • I pick my own Schedule! I am a medical technician and a pca!
  • Private Caregiver/cmt
  • Private Care
  • Created plans and communicated deadlines to complete projects on time
  • Improved operations through consistent hard work and dedication
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked with customers to understand needs and provide excellent service
  • Participated in team-building activities to enhance working relationships
  • Used coordination and planning skills to achieve results according to schedule
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Prepared variety of different written communications, reports and documents
  • Received and processed stock into inventory management system
  • Worked flexible hours across night, weekend and holiday shifts
  • Conducted research, gathered information from multiple sources and presented results
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Drove operational improvements which resulted in savings and improved profit margins
  • Delivered services to customer locations within specific timeframes
  • Exceeded goals through effective task prioritization and great work ethic
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Increased customer satisfaction by resolving issues

Receptionist

Cleaning Company
Finksburg, MD
11.2015 - 02.2017
  • I stopped caring for a women because she was admitted to north west hospital
  • Clean way
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Provided callers with address, directions, company website and related information
  • Answered phone promptly and directed incoming calls to correct offices
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Scheduled and confirmed appointments and meetings for senior management team
  • Coordinated catering and set up conference rooms for corporate and client meetings
  • Kept reception area clean and neat to give visitors positive first impression
  • Screened visitors and issued badges to maintain safety and security
  • Resolved customer problems and complaints
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Troubleshot copy machines and printers and scheduled service as needed
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Maintained confidentiality of information regarding clients and company
  • Corresponded with clients through email, telephone or postal mail
  • Sorted, received and distributed mail correspondence between departments and personnel

Receptionist

way
Manchester, MD
12.2015 - 07.2016
  • Responsibilities we went around to houses and cleaned
  • I did commercial and private homes
  • I also was in charge of checks and work sheet documents
  • Doing desk stuff from my office was great to
  • Accomplishments
  • I just wanted to get further in life and become a front desk receptionist and being in charge of the papers and in charge of my own team just made me want it more.
  • Answered central telephone system and directed calls accordingly
  • Confirmed appointments, communicated with clients and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Provided callers with address, directions, company website and related information
  • Answered phone promptly and directed incoming calls to correct offices
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Resolved customer problems and complaints
  • Coordinated catering and set up conference rooms for corporate and client meetings
  • Kept reception area clean and neat to give visitors positive first impression
  • Scheduled and confirmed appointments and meetings for senior management team
  • Screened visitors and issued badges to maintain safety and security
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Troubleshot copy machines and printers and scheduled service as needed
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Maintained confidentiality of information regarding clients and company
  • Corresponded with clients through email, telephone or postal mail
  • Sorted, received and distributed mail correspondence between departments and personnel

Education

Associate - business

University of Phoenix-Online
Online
2016

Skills

  • Skills Used
  • Everything cleaning, filling papers, handling checks, daily worksheet, word, Microsoft, data entry,
  • Customer service
  • Inspirations memory care
  • Inspiration care
  • October 2014 to January 2015
  • Skills
  • Office fillings, organization, excel, word, Microsoft, customer service (3 years)
  • CPR
  • Receptionist
  • Microsoft Office (3 years)
  • Microsoft Word (5 years)
  • Cleaning
  • Housekeeping
  • Management
  • Cash Handling
  • Excel
  • Data Entry
  • Receptionist (3 years)
  • Front Desk (1 year)
  • Office Experience (
  • 2 years)
  • Computer Skills (3 years)
  • Cognitive Behavioral Therapy
  • Dental Assisting
  • Nail Care
  • Makeup Application
  • Administrative Experience (2 years)
  • Memory Care
  • Autism Experience
  • Individual / Group Counseling
  • Social Work
  • Medical Office Experience (1 year)
  • Behavioral Health
  • Cognitive Behavioral Therapy (1 year)
  • Typing (6 years)
  • Clinical Laboratory Experience (2 years)
  • Writing Skills (3 years)
  • Clinical experience
  • Customer service
  • Marketing
  • Social media marketing
  • Google Suite
  • Certifications and Licenses
  • Assessments
  • Nursing Aide Skills — Proficient
  • May 2019
  • Measures an candidate’s ability to provide nursing aid to patients using knowledge of relevant
  • Equipment and procedures
  • Full results: Proficient
  • Customer Focus & Orientation — Proficient
  • Responding to customer situations with sensitivity
  • Work Style: Conscientiousness — Highly Proficient
  • November 2018
  • Measures an candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
  • Before acting
  • Full results: Highly Proficient
  • Retail Customer Service — Completed
  • June 2020
  • Comprehending and responding to retail customer needs
  • Customer Data Confidentiality
  • Customer Account Management
  • Responding to Difficult Customers
  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Active Listening
  • Clerical Support
  • Customer Support
  • Microsoft Excel
  • Charitable Donations
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Intuit QuickBooks
  • Time Management
  • Adobe Systems Adobe Acrobat
  • Adobe Systems Adobe Creative Cloud
  • Dispatching workers
  • Independent worker
  • Resourceful and reliable worker
  • All-weather worker
  • Workers compensation authorization
  • Google Workspace

Certification

June 2016 to March 2021 I am a certified medical technician my mt LS number is MT0107462 CPR & First Aid June 2016 to March 2018 Not sure exact date off hand Driver's License I have a valid class c drivers license CPR/First Aid CPR First Aid Dental Assistant February 2020 to Present Certified Medication Aide

Additional Information

  • Authorized to work in the US for any employer

Timeline

Custodian Worker

Board of education
02.2020 - Current

Customer Service Representative

Private Owned
02.2018 - 01.2020

Medication Technician/Caregiver

Bethania home care
04.2016 - 06.2018

Receptionist

way
12.2015 - 07.2016

Receptionist

Cleaning Company
11.2015 - 02.2017

Cmt n Pca
02.2014 - 05.2017

Associate - business

University of Phoenix-Online

I also have a non profit organization to try and help others.

My Non profit was made based on the realization of the impact that covid has causes against so many families. Just really made me see the world in a different view. helping others has always been what I wanted to do. NOW to have a opportunity to actually do it.

I also have a non profit organization to try and help others.

My Non profit was made based on the realization of the impact that covid has causes against so many families. Just really made me see the world in a different view. helping others has always been what I wanted to do. NOW to have a opportunity to actually do it.

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Melissa Greene