Melissa Greene
Tyrone,PA
Summary
Proficient Billing Manager pursuing dynamic new position. Offering a solid track record of success as a supervisor and skill in reviewing operations and implementing modern, successful updates. Specializing in the RCM/Billing industry.
Overview
18
18
years of professional experience
Work History
RCM Manager
PracticeTek
San Diego
04/19/21 - 04.2024
- Assisted in developing process improvements to optimize efficiency of all RCM operations.
- Ensured compliance with all applicable laws regarding data privacy and security when handling customer information stored in a RCM system.
- Coordinated with external vendors involved in RCM training and team management
- Answered customer queries and handled complaints.
- Oversaw business production processes and reported results to management.
- Provided training to staff on the use of the RCM system and its features.
Office Manager/Insurance Manager
Health First Of Blair County
Altoona, PA
05.1999 - 05.2017
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Assisted in developing policies and procedures related to medical billing operations.
- Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Attended industry conferences, seminars, and meetings to stay abreast of current trends in healthcare finance.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Developed training programs for new hires and existing staff in order to improve performance and efficiency.
Education
High School Diploma -
Ferndale Area High School
Johnstown, PA06-1985
Skills
- Account Management
- Customer Billing
- Staff Training and Development
- Effective communication abilities
- Revenue Cycle Management
- Payment posting
- Collections Management
- HIPAA knowledge
- Staff Training
- Collections experience
- Claims Processing
- Insurance Verification
Timeline
Office Manager/Insurance Manager
Health First Of Blair County
05.1999 - 05.2017
RCM Manager
PracticeTek
04/19/21 - 04.2024
High School Diploma -
Ferndale Area High School
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