Melissa Greenhalgh
Eagle Mountain ,Utah
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Muscle IQ Physical Therapy
07.2019 - Current
- Managed front office including responsibility of creating a positive setting, employee training for both EMR use and technical skills, conflict resolution, ensuring continued production during downtime and delegating various duties.
- Communicating and reporting directly with the CEO to ensure greater efficiency throughout the office resulting in increased revenue, amplified patient testing, and increased patient flow.
- Submission of medical claims for payment and communication with patient insurance providers to resolve questions and appeals on claims, evolved and improved collection calls to patients resulting in maximized revenue.
- Developed relationships with attorneys and patients, coordinated liens, negotiated payment of lien accounts with overall satisfaction for all parties involved, provided medical records, lien balances and balanced all communication between CEO and attorney offices from start to finish of lien.
Program Developer
Mountain Health Community Care
09.2017 - 07.2019
- Developed Optometry and optical department from start to finish; tested and adapted EHR software, wrote and evolved all policies and procedures, negotiated rural contracting with various insurance companies, interviewed, hired, and trained all staff.
- Perfected community education outreach events and flyers and social media content.
- Scheduled appointments, performed eye exams, dispensed contacts and glasses, performed visual field testing, answered phones, insurance authorizations.
Education
GED -
MEHS
San Diego, Ca Skills
- Cost Control
- Team Bonding
- Staff Development
- Employee Development
- Policy Implementation
- Good Judgment
- Training and coaching
Certification
- Certified Ophthalmic Assistant, JCAHPO - MARCH 2011
- Certified Ophthalmic Technician, JCAHPO - OCTOBER 2014
- CODE QUEST COURSE COMPLETION 2011-2017
Timeline
Office Manager
Muscle IQ Physical Therapy
07.2019 - Current
Program Developer
Mountain Health Community Care
09.2017 - 07.2019
GED -
MEHS
- Certified Ophthalmic Assistant, JCAHPO - MARCH 2011
- Certified Ophthalmic Technician, JCAHPO - OCTOBER 2014
- CODE QUEST COURSE COMPLETION 2011-2017
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