MS Power point
Melissa Gregorwicz
Administrative Assistant
East Haven,CT
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Executive Administration Assistant
Budget Dry Waterproofing
Killingworth , CT
2020.01 - 2021.12
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created PowerPoint presentations for business development purposes.
Call Center Representative Specialist
Town Fair Tire
East Haven , CT
2017.02 - 2020.01
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
- Educated customers on company systems, form completion and access to services.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
Administrative Services
Catholic Community Services
Norwich , CT
2015.02 - 2017.01
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Completed bi-weekly payroll for 20+ employees
Education
No Degree - Business Administration
Gateway Community College
New Haven, CT 2004.01 - 2005.02
High School Diploma -
West Haven High School
West Haven, CT 1998.08 - 2002.06
Skills
Billing and Invoicing
Software
Market Sharp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Executive Administration Assistant
Budget Dry Waterproofing
2020.01 - 2021.12
Call Center Representative Specialist
Town Fair Tire
2017.02 - 2020.01
Administrative Services
Catholic Community Services
2015.02 - 2017.01
No Degree - Business Administration
Gateway Community College
2004.01 - 2005.02
High School Diploma -
West Haven High School
1998.08 - 2002.06
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