Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Myrick

Casselberry,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Credit Card Customer Service Representative

Merrick Bank
Lake Mary, FL
01.2022 - Current
  • Updated [Type] system with order specifics and customer details, preferences and billing information.Worked on and off site. Office and home agent .
  • Verified accuracy of customer information in order to ensure proper account management.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.

Banking Customer Service Representative

US Bank Service Call Center
Cincinnati, OH
01.2019 - 05.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted research into customer questions or problems using available resources.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Calculated daily transactions with adding machines and calculators.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.

Call Center Personal Banker

Citi Gold
Cincinnati, OH
01.2015 - 12.2018
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Suggested tactics to improve banking functions and products.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.

Admissions Specialist

Roadmaster Driver School
Saint Petersburg, PA
05.2013 - 03.2015
  • Helped complete admissions packets and submitted paperwork to [Job title]s for review and processing.
  • Created and maintained student files, including all necessary documentation for each applicant.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Dixie Hollins High School
06-1995

Skills

  • Promotional Support
  • Needs Assessment
  • Direct Sales

Timeline

Credit Card Customer Service Representative

Merrick Bank
01.2022 - Current

Banking Customer Service Representative

US Bank Service Call Center
01.2019 - 05.2021

Call Center Personal Banker

Citi Gold
01.2015 - 12.2018

Admissions Specialist

Roadmaster Driver School
05.2013 - 03.2015

High School Diploma -

Dixie Hollins High School

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Melissa Myrick