Overview
Work History
Education
Skills
Timeline
pwb

Melissa Griego

Colorado Springs,CO

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Colorado Springs Utilities
04.2017 - Current
  • Analyze account details, to determine financial options and resolutions to customer inquiries
  • Document all account activity for each customer contact
  • Assist customers in establishing, transferring and closing accounts
  • Submit field order requests to all departments
  • Ensure emergency calls are transferred to dispatch in a timely manner
  • Negotiate customer payments and extensions
  • Review customer billing concerns including complex account issues
  • Provide customer assistance in establishing on-line utility accounts
  • Complete any necessary changes to current accounts and account holders in a fast-paced environment
  • Complete all required and education courses
  • Team Lead Liaison: participated in additional training and in turn, taught the same courses to my team

School Community Liaison

Colorado Springs School District 11
01.2012 - 01.2017
  • Worked with a team of teachers, O.T. / P.T. school nurse and school counselor to plan, prepare and schedule meetings to include parent/teacher conferences, quarter and annual revisions, educational seminars, assemblies, workshops, etc.
  • Established, organized and maintained confidential files, records and reports, including remediation reports, court files and records
  • Prepared packets to include monthly newsletters, progress reports, report cards, student/parent goals, departmental goals, etc.
  • Supported all staff via email, phone, meetings
  • Followed protocol of confidential information such as medication, income support, disabilities, family issues, etc.
  • Handled product, invoice and all money regarding school fundraisers

Special Education Assistant Teacher

Fountain School District 8
01.2009 - 01.2012
  • Integrated Special Need students into a typical classroom setting of peers
  • Made essential adjustments for each student according to pre-assessments, in order to obtain the best possible outcome in post assessments
  • Compiled to state standard based curriculum when altering unit and daily based lesson plans for Individual Education Plans
  • Monitored students academic, behavioral and personal growth over periods of time, tracking progress
  • Communicated with staff including teachers, counselor and parents to ensure student success
  • Worked side by side with classroom teachers, modeling techniques to obtain students' highest academic achievements
  • Recorded, filed and discussed all documents concerning each individual student

Office Manager

Escape Salon & Day Spa
01.2005 - 01.2009
  • Answered phone calls, greeted clients and scheduled appointments for new and existing clients
  • Handled all money to include opening and closing cash register, credit card machine, gift certificate sales and all bank deposits
  • Maintained salon in a clean and orderly fashion at all times
  • Utilized computer program to manage all salon appointments
  • Greeted all clients and cared for them in a professional manner
  • Managed the time of all employees and appointments
  • Knowledgeable of new policies and procedures
  • Up to date with all related products and services

Education

Associate of Art's Degree - Communications

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Colorado Springs Utilities
04.2017 - Current

School Community Liaison

Colorado Springs School District 11
01.2012 - 01.2017

Special Education Assistant Teacher

Fountain School District 8
01.2009 - 01.2012

Office Manager

Escape Salon & Day Spa
01.2005 - 01.2009

Associate of Art's Degree - Communications

Pikes Peak Community College

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Melissa Griego