Melissa Griffin
Laurel,MD
Summary
Results-driven Cash Applications Specialist with a proven track record of high productivity and efficient task completion. Expertise in financial reconciliation, accounts receivable management, and data analysis. Highly skilled in communication, problem-solving, and time management, ensuring seamless financial operations and client satisfaction.
Overview
17
17
years of professional experience
Work History
Cash Applications Specialist
Acme Paper & Supply Co.
Jessup , MD
07.2019 - Current
- Managed the posting of high-volume transactions efficiently and accurately from different sources such as ACH's, lockbox, credit cards, wires, cash and checks
- Verified and rectified errors in Lockbox payments
- Communicated with customers to acquire missing remittances or payment information
- Researched unapplied cash items on a regular basis to ensure timely resolution of open items.
- Reconciled customer payment discrepancies by researching outstanding invoices, returned checks, declined credit card transactions and other related issues.
- Managed and streamlined daily credit card transactions and refunds processing
- Processed daily deposits efficiently
- Adjusted processes and managed write-offs
- Conducted regular review of aging
- Sent statements and invoices to customers.
- Assisted with month-end close activities such as reviewing aging reports and preparing journal entries as needed.
- Initiated and aided in the transition from paper filing to digital at company
- Increased productivity by accurately uploading invoices onto multiple online systems
- Delivered prompt and effective solutions to customers’ general accounting queries
- Supported audit procedures.
- Trained new hires and interns to explain corporate policies, procedures and departmental workflow.
Administrative Assistant
Emmanuel Baptist Church
Laurel , MD
01.2018 - 07.2019
- Prepared weekly bulletins, visitor letters, and other correspondence
- Prepared and designed monthly calendars and desktop publishing as needed
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed incoming mail by categorizing and dispatching
- Managed outgoing mail and bill payments
- Prepared and prioritized calendars and correspondence.
- Ensured the proper functioning of all office equipment by conducting regular maintenance checks
- Maintained membership data files
- Managed and maintained petty cash funds.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Accounts Receivable
Coastal Sunbelt Produce
Savage , MD
01.2008 - 12.2011
- Handled all credit card transactions
- Created and implemented a new Credit Card information sheet
- Maintained up-to-date records of credit card customers with great attention to detail.
- Processed high-volume payments from various sources including credit card charges, EFT’s, cash, and checks
- Posting customer payments by recording cash, checks and credit card transactions.
- Enhanced cash flow by diligently tracking and resolving delinquent accounts.
- Delivered exceptional customer service by addressing account inquiries over email and phone
- Accurately attributed credits to customer accounts with utmost precision
- Assisted with month-end closing activities as required.
- Prepared weekly, biweekly, and monthly statements
- Successfully executed general office functions that involved scanning, filing and mailing processes.
Education
Pursuing Accounting Degree -
University of MD Global Campus
01.2023
Medical Claims & Billing Certificate -
US Career Institute
Fort Collins, CO01.2007
High School Diploma -
Chapelgate Christian Academy
01.2002
Skills
- 10 Key Proficient
- Proficient in Excel
- Detail-Oriented Mindset
- Excellent Communication Skills
- Quick and Adaptable Learner
- Proficient in ERP
- Proficient in Netsuite
- Pivot Tables
- Strong Analytical Skills
- Payment Processing
- Payment discrepancy research
- Data Entry
- Dispute Resolution
- General accounting
Timeline
Cash Applications Specialist
Acme Paper & Supply Co.
07.2019 - Current
Administrative Assistant
Emmanuel Baptist Church
01.2018 - 07.2019
Accounts Receivable
Coastal Sunbelt Produce
01.2008 - 12.2011
Pursuing Accounting Degree -
University of MD Global Campus
Medical Claims & Billing Certificate -
US Career Institute
High School Diploma -
Chapelgate Christian Academy
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