Melissa Griggs
Wichita,KS
Summary
At Petro America, I excelled in enhancing customer satisfaction and streamlining data entry, demonstrating exceptional multitasking and attention to detail. My adeptness in relationship building and problem-solving significantly contributed to office efficiency and team integration, showcasing a blend of hard and soft skills vital for dynamic office environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
Petro America
02.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
General Manager of Operations
Burger King
10.2017 - 04.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Reduced lead times through careful planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supported product launches by coordinating cross-functional teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
Ged - Basic
Wichita West High
Wichita, KS05.1995
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- Relationship Building
- Mail handling
- Mail Processing
- Bookkeeping
- Sales expertise
- Multitasking
- Multitasking Abilities
- Attention to Detail
- Time Management
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Professional and mature
- Excellent Communication
- Creative Thinking
- Data Entry and 10-Key
- Decision-Making
- Invoice Processing
- Scheduling and calendar management
- Regulatory Compliance
- Active Listening
- Problem-solving abilities
- Reliability
- Effective Communication
Certification
Management, food handlers,
Languages
English
Full Professional
Timeline
Clerk
Petro America
02.2024 - Current
General Manager of Operations
Burger King
10.2017 - 04.2022
Ged - Basic
Wichita West High