Melissa Groen
Brooklyn Park,MN
Summary
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Agent
Customer Contact Services
08.2020 - 05.2021
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Lead Dietary Aide
Copperfield Hill Senior Living
10.2018 - 06.2020
- Coordinated with fellow staff members to address any issues or concerns regarding meal service or patient care promptly and professionally.
- Conducted regular safety inspections of kitchen equipment, maintaining a clean and hazard-free environment.
- Collaborated with healthcare professionals to develop specialized dietary plans for patients with specific health needs.
- Educated patients on the importance of proper nutrition as part of their overall healthcare plan through engaging presentations and discussions regularly.
- Ensured timely delivery of meals to patients, increasing overall patient satisfaction rates.
- Mentored new hires on dietary aide procedures, contributing to a cohesive team dynamic.
Customer Service Representative Team Lead
Mister Car Wash
10.2013 - 09.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Hopkins High School
Minnetonka, MN06-2016
Skills
- Problem-solving skills
- Call center experience
- Customer communications
- Front desk operations
Certification
- PCA - Personal Care Aide
Timeline
Call Agent
Customer Contact Services
08.2020 - 05.2021
Lead Dietary Aide
Copperfield Hill Senior Living
10.2018 - 06.2020
Customer Service Representative Team Lead
Mister Car Wash
10.2013 - 09.2018
High School Diploma -
Hopkins High School
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