Melissa Groth
Aurora,CO
Summary
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Ponderosa Family Physicians
05.2014 - Current
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Cared for wounds, provided treatments, and assisted with procedures.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Performed regular equipment checks, maintenance and inventory management to ensure availability of necessary supplies for optimal clinic functioning.
- Enhanced patient care by providing accurate and timely medical assistance during clinic visits.
- Contributed to improved health outcomes by assisting in the development and implementation of patient education materials on various topics such as medication management, lifestyle changes, and disease prevention strategies.
- Optimized clinic workflow by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries among others.
- Streamlined the flow of clinical tasks by maintaining a clean, organized, and well-stocked nursing station.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
- Assisted healthcare providers in conducting examinations and administering treatments for optimal patient outcomes.
- Built meaningful relationships with patients and families for optimal care.
- Observed and assessed patients to identify concerning symptoms.
Medical Front Office Receptionist
Bariatrics Center Of Excellence
01.2011 - 11.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Front Desk Medical Receptionist
University Of Colorado Hospital- Outpatient
03.2006 - 05.2010
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Certified Nursing Assistant
Rose Medical Center- Inpatient
06.2000 - 03.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
Associate of Science - Licensed Practical Nursing
Emily Griffith Technical College
Denver, CO01-2019
No Degree - Certified Medical Assistant
Pima Medical Institute
Aurora, CO05-2013
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Clinical judgment
- Patient assessments
- Documentation accuracy
- Immunization administration
- Patient evaluations
- Health education
- EMR / EHR
- Patient triaging
Certification
- Licensed Practical Nurse (LPN) - Colorado State Board of Nursing. Compact License
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Timeline
Licensed Practical Nurse
Ponderosa Family Physicians
05.2014 - Current
Medical Front Office Receptionist
Bariatrics Center Of Excellence
01.2011 - 11.2013
Front Desk Medical Receptionist
University Of Colorado Hospital- Outpatient
03.2006 - 05.2010
Certified Nursing Assistant
Rose Medical Center- Inpatient
06.2000 - 03.2006
Associate of Science - Licensed Practical Nursing
Emily Griffith Technical College
No Degree - Certified Medical Assistant
Pima Medical Institute
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