Melissa Grotha
St Louis,MO
Summary
Energetic insurance professional with a solid foundation in claims adjustments and underwriting. Proven ability to manage client relationships and develop effective marketing strategies that drive results. Strong communication skills and commitment to delivering exceptional customer service.
Overview
35
35
years of professional experience
Work History
Driver/Shipping Coordinator
NDX Keller
Fenton, MO
11.2018 - 11.2023
- Operated delivery vehicles to ensure timely and efficient transport of goods across designated routes.
- Communicated with dispatch to provide real-time delivery status updates and implement necessary route adjustments.
- Navigated diverse road conditions while adhering to traffic regulations and safety protocols.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
Regional Marketing Manager
M J Kelly Co
Springfield, MO
06.2011 - 06.2017
- Developed and maintained relationships with key clients in Illinois and Missouri, focusing on enhancing sales and product knowledge.
- Collaborated with clients in Illinois and Missouri to identify needs and deliver tailored marketing solutions.
- Coordinated with internal divisions and agency partners to ensure timely and cost-effective delivery of marketing communications.
- Demonstrated creativity and resourcefulness in adapting to changing priorities. able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Property Casualty UW and Assistant Transportation UW
Med James Inc
Overland Park, KS
01.2006 - 02.2010
- Calculated business quotes for commercial lines and educated potential clients on optimal insurance options.
- Calculated premiums and established payment methods.
- Processed transportation quotes, premiums, policies, and filings, and ordered MVRs to ensure compliance.
- Handled customer inquiries, resolved issues, and communicated new product information effectively.
Property Casualty Underwriter
M J Kelly of St Louis
St. Louis, MO
06.2004 - 01.2006
- Calculated commercial lines business quotes and educated clients on optimal insurance options to meet their needs.
- Calculated premiums and established payment options tailored to client preferences.
- Addressed customer inquiries, resolving issues and delivering relevant product information.
Commercial Account Rep (RATER)
Ohio Casualty
Earth City, MO
05.1995 - 04.2004
- Multi Line and State Commercial Rater - Texas, Missouri Illinois, Florida, Oklahoma, Iowa, Louisiana, Arkansas
- Quoted new and renewal business, solved premium discrepancies, coded cancellations, and processed endorsements.
- Other various duties.
Workers Compensation Claims Adjuster
CRIMS/PCA Solutions
Winter Park, FL
03.1989 - 01.1995
- Processed lost time and no lost time claims.
- Handled all litigation, mediation and settlement process.
- Compared data from surveillance footage to data on medical reports.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Education
Associate of Applied Science - Health
Jefferson College
Hillsboro, MoHigh School Diploma -
Windsor Highschool
Imperial, MoSkills
- Logistics management
- Supply chain coordination
- Delivery tracking
- Organized
- Organized
- Customer service-oriented
- Effective communication
- Team collaboration
- Team collaboration
Timeline
Driver/Shipping Coordinator
NDX Keller
11.2018 - 11.2023
Regional Marketing Manager
M J Kelly Co
06.2011 - 06.2017
Property Casualty UW and Assistant Transportation UW
Med James Inc
01.2006 - 02.2010
Property Casualty Underwriter
M J Kelly of St Louis
06.2004 - 01.2006
Commercial Account Rep (RATER)
Ohio Casualty
05.1995 - 04.2004
Workers Compensation Claims Adjuster
CRIMS/PCA Solutions
03.1989 - 01.1995
Associate of Applied Science - Health
Jefferson College
High School Diploma -
Windsor Highschool