Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Guajardo

Humble

Summary

Hardworking and professional with a proven track record at Humble ISD, adept at analyzing trends to drive policy improvements. Recognized for exceptional customer service and database management, fostering collaboration among administration and parents. Skilled in conflict resolution and maintaining confidentiality, ensuring compliance and promoting a positive work environment. Skilled in data analysis, record-keeping, and implementing policies that improve organizational efficiency. Reliable and adaptable to changing needs, ensuring seamless operations.

Overview

10
10
years of professional experience

Work History

Attendance Specialist

Humble ISD
07.2019 - Current
  • Identify patterns indicating at-risk students.
  • Evaluate effectiveness of existing policies related to chronic absenteeism, recommending changes as needed based on data-driven insights.
  • Ensure compliance with federal, state, and local policies related to attendance reporting by consistently updating relevant documentation and databases.
  • Meet with parents and students to discuss attendance issues.
  • Analyze patterns of absence across grade levels and demographic groups to identify trends and inform targeted intervention efforts.
  • Serve as a liaison between teachers, administrators, and parents to facilitate collaboration in addressing attendance concerns.
  • Assist school administration in maintaining accurate enrollment records, ensuring compliance with district policies and state regulations.
  • Promote a positive school culture by emphasizing the importance of regular attendance as a key element in student success.
  • Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually seek methods for improving daily operations, communications with admin and parents, recordkeeping, and data entry for increased efficiency.
  • Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Call parents and guardians to inquire about late or truant students.
  • Assist the Registrar with student registration and enrollment processes, handle student withdrawals, update contact information, and maintain accurate student records.

Lead Bank Teller

Wells Fargo
05.2015 - 05.2019
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Processed a variety of banking transactions for customers, including deposits, withdrawals, and addressing general banking inquiries.
  • Resolved account discrepancies and addressed customer concerns efficiently.
  • Handled incoming phone communications with customers and vendors.
  • Maintained accurate cash balances, including foreign currency, coins, and checks, at the conclusion of each shift.
  • As the Loss Prevention Coordinator for the branch, I facilitated and led morning meetings to discuss strategies for minimizing losses and enhancing operational efficiency.
  • I managed the Business Continuity Planning (BCP) documentation, ensuring all reports were accurate and up-to-date for annual audits.
  • Additionally, I prepared courier shipments, meticulously sorting and dispatching important documents to the appropriate courier services.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Investigated and promptly resolved issues with patron accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

Palo Alto College
San Antonio, TX

Skills

  • Demonstrates the ability to perform responsibilities with meticulous attention to detail, efficiency, accuracy, and reliability, while maintaining a collaborative and professional demeanor with minimal supervision
  • Proficient in working independently, effectively prioritizing tasks, and coordinating projects to ensure timely and successful completion
  • Proven ability to manage high call volume efficiently
  • Excellent interpersonal and customer service skills
  • Workflow management
  • Conflict resolution
  • Database entry
  • Self motivation
  • Confidentiality and data protection
  • Adaptability and flexibility
  • Telephone and email etiquette
  • Reliability
  • Proficient in a range of computer systems and software applications

Timeline

Attendance Specialist

Humble ISD
07.2019 - Current

Lead Bank Teller

Wells Fargo
05.2015 - 05.2019

Palo Alto College

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