Melissa Guerra
Mission,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in patient support. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinic LVN
WellMed Medical Management - United Health Group
09.2017 - Current
- Helped determine needs and eligibility of members for many services through collaboration with many different staff members from different departments.
- Documented assessments, help approve service plans, and make sure authorizations are complete.
- Assess members medical and support service needs.
- Provide education related to members health conditions.
- Help educate providers on program components and different support servies.
- Complies with all policies and standards
- Promoted infection control practices within the clinic setting, leading to a decrease in communicable illnesses among staff and patients alike.
- Reduced medical errors by maintaining detailed and accurate documentation of patient information, treatments, and outcomes.
- Aided physicians in conducting thorough physical examinations, providing essential support during clinical decision-making processes.
- Contributed to a positive work environment by collaborating with interdisciplinary healthcare teams.
- Improved overall team performance metrics in the clinic by consistently meeting or exceeding established benchmarks for vital signs, documentation accuracy, and medication administration timeliness.
- Participated actively in continuous professional development opportunities offered within the clinic network to stay up-to-date on industry best practices related to LVN responsibilities specifically.
- Enhanced patient comfort levels during procedures by explaining processes thoroughly beforehand while also addressing any concerns or questions that arose throughout their visits confidently.
- Conducted initial interviews with new patients to gather comprehensive medical histories, enabling physicians to make informed diagnostic decisions more quickly than before.
- Assisted in the development of individualized treatment plans for patients with chronic conditions, promoting better health management.
Medical Assistant
Mission Regional Hospital
01.2012 - 08.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant
Brown Internal Medicine
08.2000 - 01.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Receptionist
Harold Pean, M.D.
12.1999 - 04.2000
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Education
No Degree - Nursing
South Texas College
Mcallen, TXMedical Assistant Certificate -
Southern Careers Institute Inc
Pharr, TX11.1999
High School Diploma -
San Isidro High School
San Isidro, TX05.1996
Skills
- Vital signs monitoring
- Compassionate Care
- Catheter Care
- Immunization Administration
- Preventive Care
- Behavioral health support
- Diabetes management
- Healthcare coordination
- Chronic Disease Management
- Clinical judgment
- Clinical Documentation
- Mental Health Support
- Patient triaging
- Patient Management
Certification
- Certified Respirator Fit Tester for Wellmed
- Nurse Validator for Wellmed
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Clinic LVN
WellMed Medical Management - United Health Group
09.2017 - Current
Medical Assistant
Mission Regional Hospital
01.2012 - 08.2017
Medical Assistant
Brown Internal Medicine
08.2000 - 01.2012
Medical Receptionist
Harold Pean, M.D.
12.1999 - 04.2000
No Degree - Nursing
South Texas College
Medical Assistant Certificate -
Southern Careers Institute Inc
High School Diploma -
San Isidro High School