Melissa Guerrero
Melrose Park,IL
Summary
Dynamic leader with a proven track record at Home Depot, adept in supply chain distribution and excelling in customer service oversight. Spearheaded negotiations, achieving favorable vendor terms, and led a team to enhance customer loyalty and safety standards. Skilled in mentoring and strategic planning, significantly improved operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
OPERATIONL AREA SUPERVISOR
Home Depot
Northlake, Illinois
04.2009 - Current
- Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Trained new employees on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Managed payroll activities including timesheets submission and approval process.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations, client relations and IT.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Trained, managed and motivated employees to promote professional skill development.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Established area team schedule and planned production.
- Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-2004
Skills
- Supply chain distribution
- Customer service oversight
- Continuous improvements
- Safety management
- Documentation skills
- Work planning and scheduling
Certification
- Licenses on MHE
Languages
Spanish
Limited
Timeline
OPERATIONL AREA SUPERVISOR
Home Depot
04.2009 - Current
High School Diploma -
Joliet Central High School
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