Melissa Guerrero
Millbrae,CA
Summary
Dynamic Senior Consulting Manager at Kaiser Permanente with expertise in project management and risk mitigation. Proven track record in enhancing processes and delivering high-quality outcomes through strategic planning and effective stakeholder engagement. Adept at leading cross-functional teams and utilizing data-driven decision-making to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Senior Consulting Manager
Kaiser Permanente
South San Francisco
06.2011 - Current
- Developed detailed reports outlining project objectives, timelines, and budgeting milestones.
- Analyzed customer data to identify opportunities for process enhancements and cost savings.
- Managed client relationships by addressing inquiries promptly and resolving concerns efficiently.
- Collaborated with senior leadership to formulate long-term strategic initiatives.
- Facilitated stakeholder meetings to review progress and deliver constructive feedback.
- Monitored performance metrics to ensure alignment with deadlines and project goals.
- Designed comprehensive training materials for new team members on consulting processes.
- Coordinated cross-functional teams to achieve high-quality project outcomes.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kaiser Permanente
Daly City
12.2009 - 06.2011
- Coordinated resources across departments to achieve successful project completion.
- Maintained comprehensive records of all project-related documents, including specifications and invoices.
- Identified and mitigated project risks through strategic planning and proactive measures.
- Created and implemented processes that ensured efficient project delivery.
- Managed multiple projects with competing deadlines to meet organizational goals.
- Monitored project progress to guarantee timely delivery of high-quality deliverables.
- Established effective communication protocols among internal teams for collaborative efforts.
- Engaged stakeholders to ensure alignment with project objectives and budget constraints.
Technical Lead Project Manager
Kaiser Sunnyside Medical Center
Portland, OR
12.2007 - 12.2009
- Managed risk assessment and mitigation strategies across various projects.
- Coordinated with stakeholders to ensure timely delivery of projects.
- Monitored progress against the project plan and budget.
- Provided technical leadership and guidance to project teams.
- Developed detailed project plans, schedules, budgets and resource allocations.
- Conducted regular status meetings to review progress and resolve issues.
- Ensured adherence to quality standards while delivering projects on time, within scope and budget constraints.
- Assisted in developing test plans, user manuals, training materials.
- Prepared reports on project performance metrics for senior management review.
- Drafted presentations summarizing key findings from various projects.
- Lead efforts in troubleshooting complex technical issues encountered during development process.
- Facilitated communication among project team members and stakeholders.
- Provided support for product launches and other post-launch activities.
- Identified potential risks or problems within projects and developed solutions accordingly.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
Education
MBA - Business Administration And Management
San Francisco State University
San Francisco, CA12-2005
Skills
- Project management and budgeting
- Risk assessment and mitigation
- Process improvement strategies
- Stakeholder engagement and communication
- Data analysis and reporting
- Team leadership and collaboration
- Performance monitoring and evaluation
- Resource allocation and optimization
- Strategic planning and execution
- Data-driven decision making
- Cross-functional team leadership
- Deliverables management
Affiliations
- In my free time I enjoy spending time with my family, cycling and cooking
Timeline
Senior Consulting Manager
Kaiser Permanente
06.2011 - Current
Kaiser Permanente
12.2009 - 06.2011
Technical Lead Project Manager
Kaiser Sunnyside Medical Center
12.2007 - 12.2009
MBA - Business Administration And Management
San Francisco State University
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